Subhasis Bhattacharya

• Looking after 8 no's of primary networks & multiple no's of
  secondary networks of entire North East, their warranty, PDI assurance, Service activity campaigns, workshop vehicle inflow, Job card monitoring(opening & closing time management
  activity) etc. Defined & directed all activities with in a department. Analyzed and tracked performance of personnel by using control.
• Increase of spare & lube business in the territory, that regarding taking follow ups with APS (Authorized Parts Stockist),parts retailers & authorized dealers on a monthly basis and accordingly achieving the target on quarter.
• Focusing on Free and Paid service growth for each
  workshop.
• Focus on appointment contribution and conversion
  growth.
• Handling of free and post Service camps (Mega camp &
  Monthly camp), Product promotional related
  camps,Vehicle road show etc.
• Specially focusing on readiness of EV setup, look after performance of L5 vehicles.
• Taking care of product performance and failure tracking
  with the HO team. Also handling for the retros in the
  product for better performance.
• Conducting process and technical training (OJT/SOP) for
  blue and white collar both employees. Also conducting
  product awareness, maintenance training for fleet owners
  and drivers.
• Conducting also PGM(Private Garage Mechanic) trainings and several activities for business development purpose.
• Subject knowledge of support installations, commissioning
  activities, field troubleshooting/diagnosis and upgrading
  the campaigns while adhering respective quality
  standards and norms.
• Quick response on customer query or by providing them
  with any help. Also boost up confidence of sales team by
  doing several activities.
• CSI parameter review for key city and other (Same day
  delivery monitoring, time estimate, vehicle pickup and
  drop, vehicle performance report).
• Subject knowledge of support installations, commissioning
  activities, field troubleshooting/diagnosis and upgrading
  the campaigns while adhering respective quality standards and norms.
• Lost customer regains through gap (third time customer
  called win back).
• Repeat repair analysis, vehicle off road review daily basis.
• Maintain final inspection team process with product handling and also trained for better customer experience.

• Handling 6 primary service networks & 11 secondary networks, their all service related parameters.
• Handling and maintain paid & free service growth (Focus key city and others)
• Increasing of spare & lube business in the territory, that
regarding taking follow ups with the dealers on a monthly
basis and accordingly achieving the target on quarter.
• Handling of free and post Service camp (Mega camp & Monthly camp)
• Product performance monitoring and failure handling with HO.
• Quick response service to customer regarding complaint.
• Supporting sales team to sale product.
• CSI parameter review for key city and other (Same day delivery monitoring, Time & Cost estimate, Vehicle pickup and drop, vehicle performance report).
• Review workshop infrastructure (Repair Quality, Product Quality).
• OJT & SOP monitoring with dealer team.
• Campaigning support to the customer’s discount to the customers.
• Customer satisfaction through PSF and possible to make dissatisfied to satisfied.
• Lost customer regains through gap (third time customer called win back.
• Repeat repair analysis, vehicle off road review daily basis.
• Maintain final inspection team process with product handling and also trained for better customer experience.
• Training readiness review with training matrix.
• F2F with customer for Product feedback.
• Maintain service quality and field visit on feedback on service.
• Regular feedback discusses with HO team of New Product Development.
• Handling periodic maintains parts status.
• Dealer hygiene facility audit quarterly.
• Conduction Basic, Advance, Expert training at product training center.
• Service information news detail share and discussed with dealer team
• Recall handling for better product performance.

• Imaginative & innovative individual with proven management service, training, operation and new business development skills, volume & customer satisfaction, which illustrate the ability to combine cost control, revenue growth & improvements through
  effective staff training and motivation.
• Managed two no's of dealers, their warranty, breakdown activity, PDI assurance, Service activity campaigns, workshop responsiveness, QOC (Quality OF Contribution) monitoring, opening & closing time management activity etc. Defined & directed all activities with in a department. Analyzed and tracked performance of personnel by using control sheets & reports. Generated customer feedback data.
• Subject knowledge of support installations, commissioning activities, field troubleshooting/diagnosis and upgrading the
  campaigns while adhering respective quality standards and norms.
• Superior understanding of diagnostic tools(Techtool/DA Lite & HD DA Lite).
• Conducting process and technical training for blue and white collar both employees. Also conducting product awareness, maintenance training for fleet owners and drivers.
• Highly industrious and detail-oriented individual with hands-on experience in providing technical inputs to marketing for purpose of pricing and freezing technical specification.
• Do parts planning on monthly basis for workshop.
• Look after revenue generation of workshop.
• Superior technical analysis of failure products and that's regarding report back to manufacturing company.
• Developing products and maintaining any product information in up-to-date and orderly manner.

• Result-driven professional with experience in entire gamut of advance Automotive Technology such as operations, maintenance management & mechanical amendment practices on HD vehicles.
• Having experience in Vehicle testing, Vehicle FE establishment, technical operations which involved planning and selecting appropriate equipment's, services and techniques to achieve desired results in an economical manner.
• Managed six members of team, and take care of entire east.
• Conducting product up-gradation campaigns.
• Superior analysis of technical failures and highlight to product development team.
• Diagnostic troubleshoot of vehicles and give prompt solution.
• Resolving customer complaints, establishing product performance.
• PME(Product Monitoring Establishment) monitoring), FE establishment of Key customers.
• Eicher Telematics activation monitoring for heavy duty vehicles.
• Testimonial collection and boosting sales growth for the entire zone.