Subhasis Jena
Bhubaneswar
Summary
- Dedicated professional committed to achieving results through strategic relationship management and exemplary client service. Proven ability to identify and develop business opportunities while addressing individual client needs. Extensive knowledge in risk management, ensuring informed decision-making and client satisfaction.
Overview
7
7
years of professional experience
Work History
Back Office Assistant
(Tripathy distributor)
08.2024 - 02.2025
- Executed data entry tasks with precision, upholding database integrity and reliability.
- Organised filing systems electronically and on paper, facilitating easy access to important documents.
- Reviewed and updated stock management policies, ensuring alignment with industry best practices.
Team Leader & M I S (Cross Celling Process)
BPO Convergence PVT Ltd
Bhubaneswar
10.2022 - 04.2024
- Engaged with clients to assess needs, evaluate product use, and effectively cross-sell additional products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Monitored team performance through observations and key metrics, addressing underperformance to support team development.
- Cultivated supportive and positive environment, enhancing employee relationships and overall team morale.
- Streamlined data management processes for ground operations, increasing accessibility and reliability of critical information.
Customer care Executive(DTH Process)
BPO Convergence PVT Ltd
11.2021 - 10.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries efficiently, ensuring accurate information delivery.
- Addressed customer service enquiries quickly and accurately.
- Guided customers through product-related questions, feedback and complaints, enhancing their experience.
- Assisted customers with product-related questions, feedback and complaints.
Back Office Staff
(Kirloskar Oil Engines Ltd)
11.2017 - 01.2021
- Managed daily office operations and administrative tasks, enhancing workflow and supporting team productivity.
- Monitored office supplies inventory, ordering supplies to prevent shortages and ensure smooth operational flow.
- Answered phones and handled clerical functions to resolve queries and issues, escalating complaints to management.
Education
Diploma -
P.K.A.I.E.T
Bargarh01-2017
10th -
S.A.I.I.E.&.R
Bargarh01-2014
Skills
- Data management
- Data entry proficiency
- Financial Administration
- Product knowledge
- Client Relationships
- Inventory Control
- Team Collaboration
- Relationship management
- Communication skills
Custom Section
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Hobbies and interests
- Listening Music
- Watching Movies
- Watching Cricket
Languages
Hindi
Upper Intermediate
B2
English
Beginner
A1
odia
Proficient
C2
Timeline
Back Office Assistant
(Tripathy distributor)
08.2024 - 02.2025
Team Leader & M I S (Cross Celling Process)
BPO Convergence PVT Ltd
10.2022 - 04.2024
Customer care Executive(DTH Process)
BPO Convergence PVT Ltd
11.2021 - 10.2022
Back Office Staff
(Kirloskar Oil Engines Ltd)
11.2017 - 01.2021
Diploma -
P.K.A.I.E.T
10th -
S.A.I.I.E.&.R