SUBHASISH CHAKRABORTY

• Led successful transformation from legacy to Oracle-based architecture, optimizing Billing, Invoicing, Rating, Payment, Refund, Reversal, and Collection processes.
• Acted as the SME for Billing processes, providing crucial insights and extended support to Level 3 (L3) teams.
• Contributed to stakeholder meetings, offering valuable testing-related inputs.
• Developed and executed comprehensive test cases for Oracle BRM-related changes.
• Managed defect execution and logging during System Integration Testing (SIT).
• Provided early morning production sanity testing support, ensuring project stability.
• Conducted various testing types, including Functional Testing, System Integration Testing, Progression Testing, Regression Testing, Staging Testing, and Inflight Testing.
• Facilitated Oracle BRM Knowledge Transfer (KT) to team members and served as the primary BRM Point of Contact (POC) in MR testing.
• Mentored team members to enhance skills, meet daily targets, and conducted regular one-on-one meetings for performance feedback.
• Coordinated with departments, supervised a team of six.

• Led and mentored a team of four, ensuring daily targets were consistently achieved.
• Managed User Acceptance Testing (UT) for SAP CRM and surrounding systems.
• Collaborated with stakeholders, providing testing-related inputs in regular meetings.
• Maintained constant communication with release and deployment teams for project progression.
• Developed and executed UT test cases for SAP CRM-related changes.
• Managed logging and resolution of genuine defects identified during UT.
• Offered support for System Integration Testing (SIT) and Replica testing for QA teams.
• Provided Level 3 (L3) support, addressing complex issues and ensuring system reliability.
• Coordinated with other departments for seamless project activities and issue resolution.
• Reviewed completed work to ensure consistency, quality, and conformance to project standards.

Client: IBM/Vodafone

Project 1: Hercules – AMDOCS

Project 2: Oracle – CRM

Project 3: IBM Disha

• Led migration of Vodafone Essar Limited's Billing System to Amdocs Billing System (CES 7.5).
• Conducted System Integration Testing (SIT) for Amdocs 7.5 and collaborated with IBM and TCS vendors.
• Orchestrated end-to-end billing functionality tests and contributed to UAT, IST, Regression, and Negative Testing.
• Authored comprehensive test scripts for AMDOCS modules, presented demos to IBM/VEL team.
• Actively engaged in business discussions, logged and resolved defects, and generated technical reports.
• Provided technical guidance, ensured software quality, and championed process improvements.
• Collaborated with development teams, reviewed user documentation, and spearheaded process evaluations.
• Managed test data, ensuring robust testing coverage based on functional requirements.