Subhasish Chakraborty

• Monitored team performance and provided feedback for improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Implemented strategies to increase customer service satisfaction ratings.

• Recommended products to customers, thoroughly explaining details.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues of EPSON Products.

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• Coordinated and monitored service activities to confirm work met all requirements.
• Resolved customer complaints in professional and timely manner.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Conducted regular reviews of operations and identified areas for improvement.