Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Subhasish Ghosh

Service
Mumbai,MH

Summary

Proven Key Account Manager with a track record of fostering substantial growth for Hindustan Unilever Limited through expert client relationship building and strategic business development. Achieved increase in customer satisfaction, demonstrating strong sales tactics and team collaboration skills. Specializes in contract negotiation and account management, driving profitability and client loyalty. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

22
22
years of professional experience

Work History

Key Account Manager - E Commerce & MT

Hindustan Unilever Limited, HUL
03.2006 - Current
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Built and maintained strong client relationships to drive business growth.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.

Customer Facilitator - Wills Lifestyle

ITC Lifestyle Retailing Business Division
11.2004 - 02.2006
  • Provide personalized styling advice and garment selection assistance to customers.
  • Manage POS systems and process transactions efficiently.
  • Maintain a visually appealing sales floor and ensure proper inventory management.
  • Achieved a 20% increase in customer satisfaction scores through exceptional service.
  • Trained new employees in customer service best practices and store protocols.

Customer Care Associate

Shoppers Stop
09.2002 - 10.2004
  • Engage with Customers: Greet customers warmly and ascertain their shopping needs. Provide assistance and product knowledge to enhance their shopping experience.
  • Product Expertise: Maintain up-to-date knowledge of store products, current sales, and promotions. Assist customers by explaining features and benefits of products.
  • Sales Goals: Strive to meet or exceed individual and team sales targets through effective selling techniques and excellent customer service.
  • Merchandising: Ensure merchandise is well-presented on the floor. Restock items and participate in inventory management.
  • Customer Relationships: Build and maintain lasting relationships with customers, encouraging repeat visits and loyalty to Shoppers Stop.
  • Team Collaboration: Work collaboratively with team members to achieve store objectives. Share product feedback and customer insights with management.
  • Problem-Solving: Address and resolve customer complaints promptly. Provide feedback to management on potential improvements to the customer experience.
  • Sales Administration: Process sales transactions accurately. Handle cash and payment systems in accordance with company procedures.

Education

M Com - Business Administration And Management

The University of Burdwan
Burdwan
04.2001 -

Bachelors in Commerce (Hons) - Commerce

University of Calcutta
Kolkata
04.2001 -

Skills

Key Account Management

Languages

Bengali
Advanced (C1)
English
Advanced (C1)
Hindi
Advanced (C1)

Interests

Driving

Sports

Gadgets

Timeline

Key Account Manager - E Commerce & MT

Hindustan Unilever Limited, HUL
03.2006 - Current

Customer Facilitator - Wills Lifestyle

ITC Lifestyle Retailing Business Division
11.2004 - 02.2006

Customer Care Associate

Shoppers Stop
09.2002 - 10.2004

M Com - Business Administration And Management

The University of Burdwan
04.2001 -

Bachelors in Commerce (Hons) - Commerce

University of Calcutta
04.2001 -

Similar Profiles

CREATE PROFILE
Subhasish GhoshService