Subhasish Mitra
Gurgaon
Summary
Results-driven professional with proven ability to lead teams to success. I focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager, Content Implementation
SHL
03.2023 - Current
- Led the content implementation team in delivering OTS SHL products(assessments and reports) across digital platforms
- Managed and motivated employees to be productive and engaged in work.
- Optimised workforce scheduling - balancing team workload to prevent burnout and maintain morale
- Led team of 8 employees, fostering a collaborative environment to meet project deadlines efficiently
- Maximized performance by monitoring daily activities and mentoring team members.
- Led successful internal process streamlining, resulting in 40% team productivity growth within the initial year
- Executed efficient bug resolution processes to bolster support capabilities, enabling seamless client interactions for the sales and commercial teams
- Successfully delivered more than 300 assessments and reports within the first year, while resolving over 200 critical bugs
- Conducted performance reviews - identifying areas for development and rewarding high achievers
- Developed and delivered comprehensive training programmes, improving team skills and performance
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Supervised and delegated tasks to employees to meet key productivity targets
- Managed team by offering support and constructive feedback to improve skills and maximise potential
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Employed excellent communication and stakeholder management skills to drive successful implementation of business strategies, resulting in improved team visibility within the organization
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
Senior Executive
Wipro Digital Operations and Platforms
01.2021 - 02.2023
- Company Overview: Rebadged from Cision
- Worked as a Team Leader/SME
- Led a team of 10-12 members through daily operations deadlines and service deliverables while keeping a close check on work quality
- Identified areas of improvement and actioned upon them to increase efficiency, effectiveness and team productivity
- Used good judgement to assess key pointers for the project
- Liaised with senior management for process improvement
- Managed and examined performance of executives to provide guidance for areas requiring improvement
- Managed complaints with calm, clear communication and problem-solving
- Handled all team conflicts as the primary point of contact
- Resolved customer queries and problems using effective communication and provided step-by-step solutions
- Implemented training and development programmes for new employees to ensure seamless integration
Senior Project Assistant
Cision
09.2018 - 12.2020
- Oversaw daily operations meeting deadlines and quality targets
- Developed excellent working knowledge of industry trends and improvements in processes
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Collaborated with team members to achieve target results
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Met schedule using excellent planning and coordination skills
- Trained and mentored employees to maximise team performance
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Engaged with customers to better understand needs and deliver excellent service
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
Sub Editor
Kolkata on Wheels Magazine
09.2016 - 08.2018
- Planned and executed the monthly edit plan of the house
- Website and Social media: Spearheaded the development of the Kolkata On Wheels website
- Managed content flow, prioritising tasks to meet tight deadlines without compromising quality
- Developed editorial calendars to plan content publication in advance, ensuring a steady content pipeline
- Proofread content meticulously to eliminate grammatical, punctuation, and spelling errors
- Edited articles, headlines, and captions to maintain consistency and accuracy across all content
- Curated content from external contributors, ensuring alignment with publication standards and ethos
- Collaborated with writers to refine their pieces, offering constructive feedback for improvement
- Miscellaneous: Arranged, supervised and executed numerous photo shoots and interviews for the house while also representing Kolkata on WHEELS at various press conferences and meets
Junior Copywriter
Be The Bee
04.2016 - 09.2016
- Crafted engaging and persuasive copy for various print and digital platforms, including newspapers, magazines, websites, email campaigns, and social media
- Developed key messaging, branding and positioning statements
- Proofread all communications of the house
- Maintained consistent brand voice across all written materials, fostering a strong brand identity
- Crafted engaging and persuasive copy for various digital platforms, including websites, email campaigns, and social media
Education
Master of Science - Media
NSHM
Kolkata01-2016
Bachelor of Science - Biotechnology
Lovely Professional University
Punjab01-2014
Skills
- Team Management
- Leadership
- Communication
- Stakeholder Management
- Project management
- SAAS Delivery Management
- Process Optimisation
- Operations management
- Cross-functional teamwork
- Process Excellence
- KPI Monitoring and Reporting
- Problem-solving
Certification
Lean Six Sigma Black Belt
Lean Six Sigma Green Belt
Timeline
Manager, Content Implementation
SHL
03.2023 - Current
Senior Executive
Wipro Digital Operations and Platforms
01.2021 - 02.2023
Senior Project Assistant
Cision
09.2018 - 12.2020
Sub Editor
Kolkata on Wheels Magazine
09.2016 - 08.2018
Junior Copywriter
Be The Bee
04.2016 - 09.2016
Master of Science - Media
NSHM
Bachelor of Science - Biotechnology
Lovely Professional University
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