SUBHASIS KAR

Dynamic Data Analyst and Team Lead at Comcast Cable Communication plc., skilled in SQL and data visualization. Achieved a 20% improvement in data-driven decision-making through innovative Power BI/Tableau dashboards. Adept at team management and fostering collaboration, leveraging advanced analytics to drive impactful business insights. Logical data analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.

Comparative Analysis of Consumer Behavior & Experience in Coffee Retail Chains:

MBA EPGP (Dec 2025 - Dec 2027)

• Research Problem & Objectives:
  Identified the primary drivers of customer churn and loyalty in the competitive Indian coffee retail market, specifically comparing global chains (e.g., Starbucks) versus local artisan shops.
  Investigated how service attributes—such as digital ordering efficacy, ambiance, and price sensitivity—impact the overall Customer Experience (CX) index.
• Methodology & Primary Data Collection:
  Designed a structured Sampling Questionnaire targeting diverse consumer segments to ensure high data sufficiency for statistical validity.
  Deployed a Digital Survey to capture raw data from a targeted sample, focusing on high-frequency coffee consumers.
• Demographic & Behavioral Analysis:
  Segmented data by Demographic Variables (Age, Occupation, Income Level) to identify distinct spending patterns and visit frequencies.
  Analyzed Behavioral Psychographics, such as the correlation between "Remote Work Culture" and "Time Spent per Visit" using Correlation Analysis.
• Statistical Analysis & Feature Efficacy:
  Performed Exploratory Data Analysis (EDA) to identify outliers and data trends within the consumer response set.
  Applied Statistical Inference to test hypotheses regarding "Feature Efficacy," such as whether mobile-app loyalty programs significantly increase the Net Promoter Score (NPS) across different age groups.
• Managerial Insights & Recommendations:
  Synthesized complex data into Managerial Insights, recommending that local artisan shops focus on "Personalized Experience" features to compete with the "Digital Efficiency" features of global chains.
  Presented an Economical Analysis of pricing strategies, suggesting dynamic bundles to capture the price-sensitive student demographic without diluting brand value for premium customers.

• Improved relationship with Comcast by developing a unique business intelligence solution as project IGNITE to meet complex requirements of analyzing new product behaviors of consumers.
• Supervised team of 6 staff members.

• Special Initiative Team Award,
• Applause for Team Award,
• Learningseason5-Program-Technical-ILT/Virtual ILT,
• AI Spark,
• tcs^AI Idea Ignitor

I find joy in nurturing life through gardening, where I cultivate vibrant flowers, herbs, and vegetables in my backyard oasis—transforming soil into a symphony of colors and scents that soothe the soul. Complementing this, painting allows me to capture those fleeting moments of beauty on canvas, blending bold strokes of acrylics and watercolors to express emotions and stories that words can't convey. These hobbies recharge my creativity, teach patience, and connect me to nature's endless inspiration.

• English
• Hindi
• Bengali

Salesforce Administration