Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Subhasmita Behera

Subhasmita Behera

Bhubaneswar

Summary

Customer Service Executive experienced in conflict resolution and transaction processing. Enhanced customer satisfaction ratings by effectively addressing inquiries and resolving complaints while fostering positive relationships and streamlining service operations. Prioritized tasks and contributed to team goals in fast-paced environments, managing escalated customer support issues with expertise.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Customer service executive

Air India airport services LTD.
Bhubaneswar
07.2024 - Current
  • Assisted passengers with check-in and boarding procedures efficiently.
  • Resolved customer inquiries and complaints through effective communication skills.
  • Collaborated with team members to maintain a positive customer experience.
  • Managed baggage handling processes to ensure timely delivery and safety.
  • Provided information on flight schedules, services, and airport facilities effectively.
  • Supported ticketing operations by processing transactions accurately and quickly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Science - Zoology

K.B.D.A.V Junior Science College
Khordha
06.2017 - 06.2020

Associate of Science - Science

K.B.D.A.V Junior Science College
Khordha
06.2015 - 04.2017

NIGAMANANDA BIDYANIKETAN, BADAPOKHARIA
Khordha

Skills

  • Customer service
  • Conflict resolution
  • Baggage handling
  • Transaction processing
  • PGDCA & TALLY
  • Data entry
  • Filing
  • Time management

Languages

Hindi
First Language
English
Beginner (A1)
A1

Timeline

Customer service executive

Air India airport services LTD.
07.2024 - Current

Bachelor of Science - Zoology

K.B.D.A.V Junior Science College
06.2017 - 06.2020

Associate of Science - Science

K.B.D.A.V Junior Science College
06.2015 - 04.2017

NIGAMANANDA BIDYANIKETAN, BADAPOKHARIA
Subhasmita Behera