Summary
Overview
Work History
Education
Skills
Timeline
Generic
SUBHASMITA ROULA

SUBHASMITA ROULA

Secunderabad

Summary

Highly motivated and detail-oriented professional with expertise in publisher account review, technical support, and online sales through chat. Proven ability to analyze publisher data, identify potential issues, and ensure compliance with platform policies. Adept at providing exceptional technical support via chat, resolving user queries efficiently, and escalating complex issues as needed. Possesses strong communication and sales skills, capable of identifying sales opportunities, promoting relevant products/services, and closing deals through online chat interactions. Dedicated to delivering excellent customer service and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Technical Support Executive

Teleperformance
10.2024 - 01.2025

1. Provide first-level technical support to Cox customers via phone, chat, and email.
2. Diagnose and resolve technical issues related to mobile phones, telephone services, cable TV, and internet connectivity.
3. Troubleshoot hardware and software problems, including modems, routers, set-top boxes, mobile devices, and other related equipment.
4. Stay up-to-date on Cox products, services, and technical updates.
5. Identify sales opportunities during customer interactions.
6. Proactively pitch relevant Cox products and services to customers.

Process Executive - Voice

Cognizant
08.2023 - 11.2023

1. Analyze video ads to ensure consistent dimensions across various device screens (e.g., smartphones, tablets, desktops).

2. Identify and report any discrepancies or inconsistencies that may impact the viewer experience.

3. Review videos against YouTube's advertising policies to detect any potential violations.

4. Assess content for appropriateness, ensuring it aligns with YouTube's guidelines on sensitive topics, harmful content, and other prohibited categories.

Publisher Account Reviewer

Wipro Limited
04.2022 - 03.2023

1. Publisher Evaluation: Reviewing and assessing new publisher applications to determine their suitability for the platform or network. This involves examining their website content, traffic sources, ad placements, and overall compliance with the platform's policies and guidelines.


2. Compliance Monitoring: Monitoring the publishers' ongoing activities to ensure they adhere to the platform's policies and guidelines. This includes reviewing their ad placements, content quality, and traffic sources on a regular basis.

3. Policy Enforcement: Enforcing the platform's policies and guidelines by taking appropriate actions against publishers who violate the rules. This may involve issuing warnings, suspending accounts, or terminating partnerships, depending on the severity and frequency of the violations.

4. To ensure a high-quality network of publishers, maintain a trustworthy advertising ecosystem, and protect the interests of the platform, advertisers, and end-users.

Education

Bachelor of Science -

Bhavan's Vivekananda College
10.2021

12th Standard -

Kendriya Vidyalaya Picket
03.2017

10th Standard -

Kendriya Vidyalaya Picket
03.2015

Skills

    1 Knowledge of Advertising Policies

    2 Google Ads

    3 Problem-solving Abilities

    4 Attention to Detail

    5 Communication Skills

    6 MS Word

    7 Adaptability and Learning Agility

    8 Time Management & Organization

Timeline

Technical Support Executive

Teleperformance
10.2024 - 01.2025

Process Executive - Voice

Cognizant
08.2023 - 11.2023

Publisher Account Reviewer

Wipro Limited
04.2022 - 03.2023

12th Standard -

Kendriya Vidyalaya Picket

10th Standard -

Kendriya Vidyalaya Picket

Bachelor of Science -

Bhavan's Vivekananda College
SUBHASMITA ROULA