Manage organizations computer systems, including software and networks Interacting with client and solving their queries Responsible for interacting with the management and production staff for discussing the specifications and procedures of the ongoing project.
Customer Service Senior Executive
AEGIS(RELIANCE JIO) LIMITED
Bangalore
03.2019 - 03.2020
Responsible for interacting with the clients and solving their queries Maintaining the records of customer interactions and follow up with the clients Provided feedback of the clients to the concerned departments and authorities so as to improve the services Identified and evaluated opportunities improving the process and customer experience Analyzed customer needs and made arrangements adhering to company policies
Education
B-Tech - Computer Science and Information Technology
Institute of Technical Education and Research- SOA University
Core PHP - Advanced Training (LIT BBSR)
2017 - undefined
Core Java- Advanced Training (LIT BBSR - undefined
Skills
Operating System Window 7/8/10/11, Microsoft, iOS (Macintosh)
undefined
Certification
Project leader in Internet Banking System (minor-grade A)
Additional Information
EXTRA CURRICULAR ACTIVITIES
, Volunteering & fundraising
Social Activity – Member at GiveIndia
Project (Mothers love)
Work for WWF (World Wildlife Fund for Nature)
ACCOMPLISHMENTS
2016-08-Fashion Show- Miss Keonjhar Runner's Up
Timeline
CHIEF EXECUTIVE IT ENGINEER
CRACKERS INDIA(ALLOYS) LIMITED
08.2020 - Current
Customer Service Senior Executive
AEGIS(RELIANCE JIO) LIMITED
03.2019 - 03.2020
B-Tech - Computer Science and Information Technology
Institute of Technical Education and Research- SOA University
Core PHP - Advanced Training (LIT BBSR)
2017 - undefined
Core Java- Advanced Training (LIT BBSR - undefined