Summary
Overview
Work History
Education
Skills
Timeline

Subhasree Suresh

Chennai,TN

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

15
15
years of professional experience

Work History

Team Leader/Executive

Cognizant Technologies Solutions
07.2014 - 06.2024
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Senior Process Associate

Tata Consultancy Services
12.2010 - 08.2013
  • Met month-end reporting objectives and deadlines.
  • Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.

Customer Service Representative

RR Donnelley
02.2009 - 03.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Computer Science

Soka Ikeda College of Arts And Science, Chennai
04.2004

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • People Management
  • Coaching and Mentoring
  • Performance Improvement
  • Quality Improvement
  • Daily workflow improvement

Timeline

Team Leader/Executive - Cognizant Technologies Solutions
07.2014 - 06.2024
Senior Process Associate - Tata Consultancy Services
12.2010 - 08.2013
Customer Service Representative - RR Donnelley
02.2009 - 03.2010
Soka Ikeda College of Arts And Science - Bachelor of Science, Computer Science

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Subhasree Suresh