Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Subhendu Biswas

Subhendu Biswas

Project Analyst
Gurgaon,India

Summary

Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Project Data Analyst

American Express
Gurgaon, India
10.2021 - Current
    • Handling Data requirements and stakeholder queries of Program Administrator Servicing - Customer Service. Enabling smooth user-oriented Data models and Dashboards for servicing needs and interpretation across US & UK Markets
    • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
    • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
    • Produced monthly/weekly/yearly reports using advanced Excel spreadsheet functions.
    • Overseeing data management across US & UK functions to deliver timely reports and business analysis for better management

MIS & Project Analyst

American Express
Gurgaon, Haryana
10.2019 - 10.2021
  • Planned and led administration of management information system for achieving threshold-level performance reflecting effective YOY growth across performance and goal metrics in Corporate at 5% and Merchant segments at 12% effective across major performance metrics
  • Worked across Customer Service segments of different business units namely Corporate and Merchant Servicing across timeframe and responsible for handling all Business Intelligence reports, analysis and inquiry resolution
  • Produced tables, pivot reports and charts, also combing them to produce effective dashboards for use in key decision-making processes.
  • Tracked different shareholder ( CHT, ATS & WorkForce Management) and performance(RTF, CFR etc) metrics daily and organized for reporting purposes.
  • Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness

Lead Customer Care Professional

American Express
Gurgaon, Haryana
04.2016 - 10.2019
  • Collaborated with team members to achieve target results basis individual/team targets
  • Worked as Team Captain (2018-19) with targeted approach of ensuring team targets across various goal metrics are met. Achieved accreditations for becoming top performers across 2 months. Responsible for handling individual and team of 10-11 to produce consistent results
  • Worked as Coach for new hire batches (2017-2018) ensuring highest certification rates are met . Responsible for 3 batches consecutively during tenure with classroom learning, executing with direct clients and measuring performance metrics as key goal metrics

Education

Bachelor of Technology - Biotechnology

Amity University
Lucknow
07.2009 - 07.2013

Skills

    Data analysis

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Certification

Google Data Analytics Certification

Timeline

Google Data Analytics Certification

03-2022

Lean Six Sigma Green Belt- Benchmark

03-2022

Project Data Analyst

American Express
10.2021 - Current

MIS & Project Analyst

American Express
10.2019 - 10.2021

Lead Customer Care Professional

American Express
04.2016 - 10.2019

Bachelor of Technology - Biotechnology

Amity University
07.2009 - 07.2013

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Subhendu BiswasProject Analyst