Subhendu Rana
Operations Manager
Pune
Summary
Healthcare operations leader with 14+ years of experience managing hospitals, clinics, and multi-specialty healthcare centers. Proven expertise in end-to-end center management, covering operations, HR, compliance, and patient services. Skilled in EHR implementation, cost optimization, staff development, and accreditation compliance (NABH/JCI/DHA). Adept at ensuring operational efficiency, profitability, and patient satisfaction, while building high-performing teams and aligning services with organizational strategy.
Overview
14
14
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Founder & Principal Dentist | Center Manager
Dr. Rana’s Dental Care
01.2012 - Current
- Established and scaled a multi-specialty healthcare center, sustaining 98% patient satisfaction for 13+ years.
- Achieved 40%+ year-on-year revenue growth by expanding services and optimizing patient flow.
- Recruited, trained, and managed a multidisciplinary team of clinicians and support staff.
- Standardized clinical SOPs, HR policies, and performance management systems.
- Ensured compliance with NABH/JCI accreditation, maintaining consistent audit readiness.
- Introduced a digital patient management system, improving appointment efficiency by 50%.
Administrative Director
Rukmani Healthcare
06.2022 - 06.2025
- Directed day-to-day operations of a multi-specialty hospital and satellite clinics, ensuring seamless patient services.
- Reduced operational expenses by 15% through vendor negotiations and procurement optimization.
- Implemented EHR systems, improving patient record accuracy and workflow efficiency across departments.
- Designed emergency preparedness plans, ensuring business continuity and patient safety.
- Partnered with insurers to streamline cashless services and reduce claim denials, improving financial performance.
Education
Postgraduate Certification - Healthcare Management
Indian Institute of Management
01.2025
Bachelor of Dental Surgery (BDS) - undefined
Rajiv Gandhi University of Health Sciences
01.2010
Skills
- Healthcare Center Operations & Administration
- Patient Experience & Service Quality
- Budgeting, Financial Planning & Cost Control
- Staff Recruitment, Training & Performance Management
- Licensing, Credentialing & Regulatory Compliance (NABH/JCI/DHA)
Certification
NABH Standards & Quality Compliance – 2022
Timeline
Administrative Director
Rukmani Healthcare
06.2022 - 06.2025
Founder & Principal Dentist | Center Manager
Dr. Rana’s Dental Care
01.2012 - Current
Bachelor of Dental Surgery (BDS) - undefined
Rajiv Gandhi University of Health Sciences
Postgraduate Certification - Healthcare Management
Indian Institute of Management