Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Subhendu Rana

Operations Manager
Pune

Summary

Healthcare operations leader with 14+ years of experience managing hospitals, clinics, and multi-specialty healthcare centers. Proven expertise in end-to-end center management, covering operations, HR, compliance, and patient services. Skilled in EHR implementation, cost optimization, staff development, and accreditation compliance (NABH/JCI/DHA). Adept at ensuring operational efficiency, profitability, and patient satisfaction, while building high-performing teams and aligning services with organizational strategy.

Overview

14
14
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Founder & Principal Dentist | Center Manager

Dr. Rana’s Dental Care
01.2012 - Current
  • Established and scaled a multi-specialty healthcare center, sustaining 98% patient satisfaction for 13+ years.
  • Achieved 40%+ year-on-year revenue growth by expanding services and optimizing patient flow.
  • Recruited, trained, and managed a multidisciplinary team of clinicians and support staff.
  • Standardized clinical SOPs, HR policies, and performance management systems.
  • Ensured compliance with NABH/JCI accreditation, maintaining consistent audit readiness.
  • Introduced a digital patient management system, improving appointment efficiency by 50%.

Administrative Director

Rukmani Healthcare
06.2022 - 06.2025
  • Directed day-to-day operations of a multi-specialty hospital and satellite clinics, ensuring seamless patient services.
  • Reduced operational expenses by 15% through vendor negotiations and procurement optimization.
  • Implemented EHR systems, improving patient record accuracy and workflow efficiency across departments.
  • Designed emergency preparedness plans, ensuring business continuity and patient safety.
  • Partnered with insurers to streamline cashless services and reduce claim denials, improving financial performance.

Education

Postgraduate Certification - Healthcare Management

Indian Institute of Management
01.2025

Bachelor of Dental Surgery (BDS) - undefined

Rajiv Gandhi University of Health Sciences
01.2010

Skills

  • Healthcare Center Operations & Administration
  • Patient Experience & Service Quality
  • Budgeting, Financial Planning & Cost Control
  • Staff Recruitment, Training & Performance Management
  • Licensing, Credentialing & Regulatory Compliance (NABH/JCI/DHA)

Certification

NABH Standards & Quality Compliance – 2022

Timeline

Administrative Director

Rukmani Healthcare
06.2022 - 06.2025

Founder & Principal Dentist | Center Manager

Dr. Rana’s Dental Care
01.2012 - Current

Bachelor of Dental Surgery (BDS) - undefined

Rajiv Gandhi University of Health Sciences

Postgraduate Certification - Healthcare Management

Indian Institute of Management
Subhendu RanaOperations Manager