Subhesh Kavinissery Madathil

Dynamic SRE Tech Lead at Thomson Reuters with expertise in IT infrastructure management and service architecture. Proven track record in automating processes and enhancing system performance. Strong leadership and problem-solving skills, leveraging AWS and scripting languages to drive innovation and efficiency in technology initiatives. Committed to exceeding performance metrics and fostering collaboration.

Data Center Consolidation, JDA Software Ltd, Bangalore, Planning, Vendor Management, Team management, Resource management, ITIL, Windows, VMware, scripting using PowerShell and Python, Translate business requirements and architectural proof of concept into operational standards and processes. Led initiative to provide project and task direction to complete deliverables. Understand and influence internal business processes, lead service flaw root cause analysis., Consolidated data center to utilize the resources and cost reduction. Saved up to 40% of cost and resources have been utilized wisely.

• Thomson Reuters, Bangalore, SRE- Tech Lead, 09/01/21, Present, Lead Systems Engineer, 04/01/16, 09/01/21, Worked on Releasing OS Images on CI/CD model., Analyzing and discovering how all distributed system components work together using a broad range of skills and tools., Writing code to drive system engineering activity such as system testing, load generation, instrumentation, log analysis, performance monitoring, error simulation, and deep discovery of system properties., Automate the Stuff for daily repeated tasks., Integrate the existing Compute Services/build to Artificial Intelligence (AI) to make hassle free., Translate business requirements and architectural proof of concept into operational standards and processes as part of the Engineering task., Provide expert technical expertise as part of virtual teams working on technology initiatives., Act as a platform resource for the solutions design process., Stay current on industry trends/technologies and recommend future services and upgrades., Work on Service based architecture., Lead initiative providing project and task directions to complete deliverables., Provide coaching and guidance to senior systems engineers., Document technical work for later reference., Contribute to the Windows workgroup leadership team., Conduct business and communicate in a professional and courteous manner., Exhibit strong analytical capability, strategic mindset, and learner orientation., Lead purpose, mission, and vision development for the Windows workgroup., Develop and maintain good trust relationships with internal customers and partners supported by the team., Develop an understanding of supported product lines and technologies., Understand and influence internal business processes., Lead service flaw root cause analysis., Work to ensure support teams consistently exceed performance metrics., Participate in rotating pager schedule for service level troubleshooting.
• ATOS India Pvt Ltd, Infrastructure Management Senior Analyst, 11/01/13, 03/01/16, Progress incidents, approved changes or service requests through to completion within service levels, resolving personally where possible, and managing support on Windows and VMware platforms., Manage incidents and Change Requests to minimize their impact on the business and users and escalate recurrences of serious incidents for priority permanent resolution., Installation, Configuration, Administration, and troubleshooting for VMware ESX servers., Work in coordination with the Hardware and Storage team to diagnose the cause and assist in resolving the issue., Managing and configuring IBM blade logic Chassi Servers., Responsible for Maintenance, installation, and Configuration of all Microsoft windows-based Servers and workstations., Windows Server 2012/2008 Active Directory Administration., Implementation and administration of DNS and DHCP in an Active Directory environment., Configuring and maintaining Windows Cluster services., Configuring and Managing the WSUS server., Implementing & Maintaining IT Infrastructure for various projects requirement., Installation, Configuration & management of Servers and Systems with various Microsoft Operating Systems., Coordinating with the vendor for various hardware issues/project plans.
• JDA Software India Pvt.Ltd, IT Support Analyst (Technical Support Specialist), 07/01/10, 11/01/13, Installation, Configuration, Administration, and troubleshooting for VMware ESX servers., HA, DRS, VMotion, and SAN configuration and troubleshooting on Virtual Center., Analyzing the VM-support logs for ESX servers and Virtual Center logs to diagnose the root cause of the problem., Work in coordination with the Hardware and Storage team to diagnose the cause and assist in resolving the issue., Working with the clients for all issues like ESX, SAN, VMotion, HA, DRS, and Virtual Machines., Responsible for doing Physical to Virtual and Virtual to virtual migrations., Responsible for Maintenance, installation, and Configuration of all Microsoft windows-based Servers and workstations., Planning, implementing, and Managing Group policy using GPMC., Implementation and administration of DNS and DHCP in an Active Directory environment., Configuring and maintaining Windows Cluster services., Configuring and Managing the WDS server., Implementing & Maintaining IT Infrastructure for various projects requirement., Installation, Configuration & management of Servers and Systems with various Microsoft Operating Systems., Monitoring and administering data center including temperature and power., Managing Print servers and printers., Remote support throughout the locations with the help of WebEx., Providing support for Desktop & Laptop users for troubleshooting, Imaging, etc., Proactive measurements to enhance productivity and customer satisfaction., Installing, Configuring, and troubleshooting Server hardware of various vendors like Dell, HP, etc.
• Infosys BPO Ltd, Associate IT Resource in Technology Infrastructure Group (TIG), 11/01/09, 07/01/10, British Telecom, Windows 2000/2003 Active Directory Infrastructure design and implementation., Level2 Administration of Windows 2003/2000., Administration and user management using Win 2000/2003 Active Directory., Administration of Active Directory, Group Policies & Domain Security policy., Administering backup and recovery., Maintaining DHCP and DNS Servers., Co-ordinate with the group and allocate tasks to group members., Monitor, raise, and update trouble tickets using Ticketing Tool., Maintaining daily and weekly reports., MS patch Management Using WSUS 2.0., Troubleshooting MS outlook problems and creating a personal folder for users., In Active Directory, creating user accounts, applying for profiles & permissions., Handling escalated calls for any issues on the site., Install Configure and Maintain Application Software like Citrix MetaFrame, Smart Application v 19.0, CSS, Eco, Oneview & Other (Web App)., Troubleshooting Windows-related issues and providing support for the Windows environment.
• Isource Infosystems Ltd, Desktop Engineer, 06/01/07, 11/01/09, Infosys BPO Ltd - Mysore, Upgrading software/systems., Providing IT support for projects, systems, and end-users., Daily checklist preparation, Assigning, re-assigning, and resolving the service desk AHD requests within the SLA., User ID Creation, Revocation, Access Permission, and Group Policy Objects., Daily full backup, review backup activity logs for any discrepancy in backup operation, perform backup restoration of tape to check recovery issues., Tweaking software and system configurations., Planning, implementing, and troubleshooting group policies., Tracking issues through log files., Finding the cause of load problems., Machine hardening and image preparation according to the organizational standards., Review configuration of routers and switches., Analyzing system problems and recommending solutions.
• Techwave Infosystems(P) Ltd, Desktop Engineer, 01/01/07, 05/01/07, Configuring and managing User ID., Configuring Mail id in MS Outlook and Outlook express., Anti-Virus updating as well as system patches., Creating ACLs for resources.
• HCL Infosystems Ltd, Facility Management Engineer, 12/01/05, 01/01/07, Installing and configuring Desktops., Troubleshooting Printers., Creating and managing User ID., Administration of databases., Applying disk quota and compacting databases., Configuring Mail id in the MS Outlook and Outlook express., Anti-Virus updating, system patches as well., Creating ACLs for resources.

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• Date of Birth: 10/05/82
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• English
• Malayalam
• Hindi
• Kannada

• Amazon Web Service (AWS)
• EC2
• S3
• RDS
• CI/CD
• ImageBuilder
• ImageFactory
• Cloud Management
• Cloud Development and Integrate with Generative AI
• Microsoft – Windows Server
• Incident Management –ServiceNow, BMC Remedy
• Source Control Management (GIT)
• Jira (Issue tracking)
• Lucid Chart
• Azure DevOps
• PowerBI
• Qualys
• DataDog

To serve the organization with extreme dedication and grow along with the organization and perform a challenging career in the global world where I can enhance my skills, capabilities and utilize my efforts effectively toward the organization's growth as an Infrastructure Automation engineer in DevOps/SRE model.