Summary
Overview
Work History
Education
Skills
Certification
Language
Technical Summary
Timeline
Generic

Subhra Sarkar

Kolkats

Summary

I am a VoIP professional with a deep understanding of Cisco voice technologies.I have a strong record of administrating and troubleshooting Cisco call manager, Unity connection, IP phones.I excel in configuring complex VoIP components creating and troubleshooting mobility features , and managing elements such as Hunt group, CSS settings . My commitment to maintaining realistic SLAs and resolving incidents promptly has consistently contributed to seamless VoIP operations and passionate about enhancing communication solutions to drive organizational productivity and dedicated to staying at the forefront of this dynamic field. My goal is to continually learn , innovate and deliver excellence in the ever-evolving realm of VoIP and telecommunications. I would like to be part of an environment that promotes team effort and provides opportunity for value-based growth as well as career advancements while making a signification contribution to the organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consultant

MITEL Communication Pvt.Ltd
10.2023 - 12.2024
  • Project: Cisco VoIP(cucm, unity), (APAC,EMEA, US and Canada) Current Role and Responsibility:
  • Handling P1, P2, P3, P4 ticket along with Service request in cisco environment.
  • worked on specifically CISCO Voice & Collaboration project. Involved with new project KT.
  • Provided 2+ tier support to Users utilizing Cisco Call Manager and Cisco Unity, CME, Voice Gateways.
  • Call handler set up.
  • Managed and Maintained Voicemails, Hunt Group/ Pick up groups, Phone setup, and Alerts
  • Supported and Trained Users on Soft Phone Applications, Voicemail Products, and Various Phone Features.
  • Soft-phone applications installations and registrations.
  • Standard Onboarding requests.
  • Telecom infrastructure support using ITIL processes with strict adherence to customer SLAs.
  • Service request management and emergency changes (emergency change management).

Consultant

Atos Global IT Solutions pvt.Ltd
02.2014 - 09.2023
  • Previous Networking Skills (VOICE):-
  • (1) Trouble shooting of Openscape Softphone and Hard phones, Siemens Hipath 3000, 4000 and 8000 system and all applications ((Unify Media Server, Unify Expression, Unify Manager, CTI, Alarm monitoring tools-Spectrum).
  • (2) Remote support for Openscape Softphone,Siemens Hipath 3000, Hipath 4000 and Hipath 8000 system (Troubleshooting the issue and software upgradation).
  • (3) Continuous process improvement by developing and implementing automation tool implemented for GBU (cross-tower based).
  • (4) Telecom infrastructure support using ITIL processes with strict adherence to customer SLAs.
  • (5) Root Cause Analysis and GAP Analysis of Major Problems.
  • (6) Service request management and emergency changes (emergencychange management).
  • (7) Data Analysis of Automated Fault Reporting and customer consultation.
  • (8) Management of documents related to ISO 9001:27001.

Education

Bachelor's - Computer Application

JIS College of Engineering
01.2011

Higher Secondary Education - undefined

Shanti Nagar High School

Secondary Education - undefined

Shanti Nagar High School

Skills

  • Ensure smooth implementation of software packages / modules
  • Have good communication & interpersonal skills& IT skills
  • Cisco VoIP, voice, collaboration Telecommunication, CME, Cisco Unity connection, Call handler
  • SIP, H323, voice gateway, DNS
  • Various ticketing tools, ITIL process
  • Problem management, Change Management, Incident Management
  • Team/People Management

Certification

  • CCNA routing and switching.
  • CCNA Collaboration (Voice)
  • ITIL V3 foundation.

Language

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)

Technical Summary

  • Experience - 5+ Years of work Experience in IT&Telecom industry(Hipath 3000,4000 and Openscape voice.
  • Experience - 5+ Years of work experience in Cisco VoIP, Cisco Unity connection, voice gateways

Timeline

Consultant

MITEL Communication Pvt.Ltd
10.2023 - 12.2024

Consultant

Atos Global IT Solutions pvt.Ltd
02.2014 - 09.2023

Higher Secondary Education - undefined

Shanti Nagar High School

Secondary Education - undefined

Shanti Nagar High School

Bachelor's - Computer Application

JIS College of Engineering

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Subhra Sarkar