Subhrajit Mazumder
Bangalore
Summary
Experienced professional with a strong background in Salesforce (SFDC) CRM, Data Operations tools like DemandTools, and Partner Portals (PRM). Demonstrated expertise in Data Operations, Deal Registration, Partner Portal management, Channel Operations, and Sales Operations.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Operations Lead
Forcepoint
10.2021 - Current
- Develop and maintain executive-level reporting and dashboards on pre-sales metrics, including Channel Sales Pipeline, Win/Loss rates, New and Renewal Business Booking performance, Deal Registrations reporting, Forecast Reports, SFDC Hygiene Report, Partner & Distributors Performance Reports, etc.
- Assist in the preparation of Quarterly Business Reviews and Management Reports through insight and analysis.
- Coordinate with channel sales leaders and collaborate cross‐functionally to establish reporting and dashboard standards.
- Oversee key sales process including Deal Registrations, Partner Onboarding, and Salesforce New Account setup.
- Build processes that ensure data integrity across the entire Salesforce ecosystem.
- Advise the business on the benefits and risks related to system functionality and enhancements.
- Proactively interact with partners to continuously find ways to improve processes that will increase partner satisfaction and maximize potential growth.
- Develop operational training/enablement materials and provide coaching and training sessions to channel sales teams and partners.
- Assist onboarding of new hires - to include an overview of CRM tools, Partner Policies, and Management Dashboards.
- Manage project documentation, including user stories, product backlogs, sprint plans, and release plans.
- Ensure that project deliverables are completed on time with stated quality goals and to the satisfaction of all stakeholders.
- Run assigned Channel Program projects on a Global level.
- Act as a key partner on behalf of the Channel organization for business process improvement supporting the Channel programs/operations efforts.
- Team with IT teams on designing and implementing SFDC changes to support the Channel Program and Operations objectives.
- Identify, improve and build key business processes for the company that will support.
- Own the quarterly program & rebate letters and ensure readiness for Partners each quarter and internal partners.
- Lead and run administration and payout for channel programs and promotions.
Sales Operations
Rubrik
04.2020 - 10.2021
- Manage data entry workflows to ensure CRM account records are updated accurately and in a timely manner.
- Leverage data enrichment platforms such as D&B Hoovers.
- Conduct routine reviews to identify and eliminate duplicate records, perform merges, and update outdated or irrelevant data within the CRM system.
- Perform routine data validation exercises to detect and resolve inaccuracies or inconsistencies within datasets.
- Managing Sales processes, such as lead management, opportunity management, forecasting.
- Coordinates sales reviews (weekly, monthly), consolidation and preparation of regional reports.
- RFX / Bid response.
- Create proposals for clients in discussion with sales teams & client partners.
- Coordination with all stakeholders (sales, technical, operations, pricing, consulting, HR) to ensure timely and high-quality proposal submission.
- Creates standardized templates for replicating across RFPs.
- Support the implementation and planning of various internal projects / processes in the sales and tendering cycles.
- Manages data deduplication process across the organization using DemandTools.
Partner Registration Desk Specialist
ServiceNow
04.2019 - 04.2020
- Manage deal registration for partner programs and liaise with partners via phone.
- Update partner accounts as requested via the case tool.
- Handle escalations and deal registrations via a case tool.
- Reporting/metrics for all deal registrations submitted.
- Operational support for all deal registration inquiries.
Partner
Nutanix
07.2016 - 04.2019
- Application management - onboarding and off-boarding of channel partners and helping the partners & distributors with their day-to-day operations query.
- Maintain and support the program infrastructure, including partner portal, CRM systems (SFDC), partner benefits, and programs (MDF, Partner Training, Partner Certifications, etc.).
- Deal Registration process management includes taking care of all deal registration-related queries, making changes in the registrations as per partners & internal sales requests, and preparing reports as and when requested by stakeholders/sales.
- Deal Registration: Global assignment of Deal registration to Sales and Field reps for approval as per territory splits.
- Collaborate with sales teams to update the territory split database of Sales Reps.
- Creation of Sales Account & Opportunity Management: Creation of sales account and opportunities and linking the same to deal registration.
- Channel Account maintenance: Consistently cleansing of accounts created to avoid any discrepancies.
- Partner helpdesk: Manage the partner help queries as follows.
- Troubleshoot access issues to Nutanix partner portal, Deal registration portal/Vartopia.
- Create and maintain monthly reports/Dashboards to track partner progress and goals and track key performance metrics for partner programs.
- Analyzing and understanding trends in key metrics to drive correction actions.
Author
ANSR Source, ACFA
12.2013 - 07.2016
- Accuracy checking the academic content for Finance & Accounting; concept, calculation, grammar, etc.; for use in colleges and educational institutions around the world.
- Conceptual compliances in various disciplines such as Financial Accounting, Managerial Accounting, and Cost Accounting for various course content.
- Reporting errors and suggesting modifications in the e-learning platform of various clients such as McGraw-Hill, Cengage, etc.
Associate Content Analyst
Thomson Reuters
06.2011 - 11.2013
- Keeping track of money management and other allied businesses around the globe.
- Acquiring and analyzing primary information about buy-side and sell-side firms, their investment style/strategies, investment approach, investment focus, total assets under management, and the region/markets they cover.
- Researching corporate actions including mergers, acquisitions, spin-offs, joint ventures, and management buyouts.
Education
Bachelor of Business Management -
Garden City College
S.E. Railway MHS School - undefined
S.E. Railway MHS School
S.E. Railway MHS School - undefined
S.E. Railway MHS School
Skills
Salesforce
Timeline
Operations Lead
Forcepoint
10.2021 - Current
Sales Operations
Rubrik
04.2020 - 10.2021
Partner Registration Desk Specialist
ServiceNow
04.2019 - 04.2020
Partner
Nutanix
07.2016 - 04.2019
Author
ANSR Source, ACFA
12.2013 - 07.2016
Associate Content Analyst
Thomson Reuters
06.2011 - 11.2013
S.E. Railway MHS School - undefined
S.E. Railway MHS School
S.E. Railway MHS School - undefined
S.E. Railway MHS School
Bachelor of Business Management -
Garden City College
Additional Information - Current City
Bangalore, India
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