Subhrajit Roy

•Develop and implement the organizational change management plan by applying a structured methodology based on the scope of changes involved in the project, and the groups being impacted by the changes

•Support Program/Project Manager to integrate change management activities into the overall project plan.

•Develop the stakeholder management strategy and analysis to ensure their interest and expectations are addressed for the success of the projects.

•The OCM Change Manager may have supervisory responsibility and will need to liaise with many others in the organization to succeed.

•Help identify and manage anticipated resistance

•Create actionable deliverables including: communications plan, stakeholder analysis, and organization impact assessment

•Support communication efforts, including global announcements and newsletter articles

•Evaluate and ensure user readiness

•Track and report issues

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed and actualized customer service initiatives to decrease wait times.
• Responded to customer calls and emails to answer questions about products and services.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.