Subhrakanti Pradhan
Tamluk
Summary
Detail-oriented Patient Coordinator with proven skills in electronic health records, insurance verification, and patient scheduling. Committed to enhancing patient experiences and ensuring compliance with healthcare regulations.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Apollo Proton Cancer Centre
Chennai
06.2023 - Current
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Communicated effectively with healthcare providers regarding patient needs.
- Managed patient records using electronic health record systems.
- Provided compassionate support to patients during their visits.
- Collaborated with medical staff to streamline office operations.
- Educated patients on treatment plans and follow-up procedures.
- Maintained a clean and organized reception area for patients.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Pulled patient files and verified insurance before patient's appointment.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Provided emotional support and guidance to patients and their families.
- Obtained informed consent and payment documentation from patients and filed in system.
Executive In International Department
MGM Healthcare
Chennai
06.2022 - 02.2023
- Developed strategic plans to enhance operational efficiency across departments.
- Collaborated with teams to implement innovative solutions for business challenges.
- Coordinated with stakeholders to ensure seamless communication and project updates.
- Developed and implemented strategies to increase executive efficiency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
Education
BBA - Hospital Administration
Brainware University
West Bengal06-2022
MBA - Hospital Administration
Sarada University
DelhiSkills
- Electronic health records
- Insurance verification
- Patient scheduling
- Medical coding
- Compliance monitoring
- Health communication
Timeline
Patient Coordinator
Apollo Proton Cancer Centre
06.2023 - Current
Executive In International Department
MGM Healthcare
06.2022 - 02.2023
BBA - Hospital Administration
Brainware University
MBA - Hospital Administration
Sarada University