Subhrasom Majumder

• Manage overall responsibility of Mainframe Service Delivery for Operations & Resource planning,
• Leading a team of 15+ Mainframe System Engineers for Operations in India
• Well versed in handling Problem/ Escalation/ Incident Management by restoring
  normal service operation at the earliest and thus minimizing any adverse impact
  on business operations.
• Interfaced effectively with key accounts, answering questions and delivering
  exceptional service.
• Supporting LPAR Migration/Decommission, Software Consolidation Projects
  saving costs.
• Collaborate with senior management and stakeholders on client account
  management and growth
• Planning overall client relationship strategy, concentrating on cost reduction,
  service improvement
• Escalation Point for all Mainframe Operations
• Cross trained existing employees to maximize team agility and performance.
• Key responsibilities include SLA adherence, Incident /Problem /Change/ Service
  Requests.
• Ensure availability &drive team during critical activities like DayLight Savings, DR
  exercises, Infrastructure outage etc
• Establish and manage weekly/monthly governance meetings with internal and
  client Stakeholders.
• Technical SME for OPC . Handing
  temporary/permanent schedule changes. Building Calendars (Year End and Mid
  Year) in CA7.
• Expert in Mainframe batch optimization and abend reduction by creating Jira Incidents for frequent abends and getting a permanent fix.

• Handling Major Incident & hosting bridge calls when required.
  • Incident Management
  • Problem Management
  • Change Management
  • Participate incustomer status calls and actively involve oncritical issues when required.
  • Checking for abend jobs inOPC, Control-M tooland implementing corrective actions.
  • Handling Disaster RecoveryActivities, Network Change IPL, Time Change IPLs
  • Analysing the late jobs.
  • Modifying the JCL.
  • Overriding the Libraries.
  • Updating the customers regarding abended jobs and correcting (restart, rerun, force
  complete, demand, requeue, cancel etc) it.
  • Knowledge in SystemLogons.
  • IPLofDiscover Financial Services, Delhaize, CBA, Rogers & JPMC LPARS system.
  • Knowledge in HMC concepts - Hardware console.
  • Support HARDWARE Break fix Changes
  • Respond correctlyto WTOR's.
  • Manage console buffers.
  • Monitoring JES2 SPOOL percentage on consoles and taking actions accordingly
  • Handling TAPE DRIVE issues(TAPE DRIVES IN BOX STATUS)
  • Manage systemcontention.
  • Communication - inbound and outbound calls, e-mails, paging, etc.
  • Action required when there is contention on the system.
  • Contact appropriate staff for problems and support.
  • Report and create problemtickets byseverity.
  • Incident documentation - opening, closing and updating tickets.
  • Alert monitoring and Ticket Raising for outstanding messages (If needed).
  • Performing ADHOC Requests like Force completing the job, Purging jobs from the
  Spool, Placing jobs on hold, Cancelling jobs on request when the jobs are taking a long
  time, Handling ofRe-run requests, demanding of jobs, Holding ETT datasets, etc.
  • Creating tickets for any abnormal console messages in the console and assigning to the
  right team
  • Ticket classification, Initial investigation and incident ticket updates, Resolution and
  recovery
  • Handling changestickets in Service Now
  • Creating Change Tickets in Service Now
• Support L1 Mainframe Hardware Changes

Project support @ HCL:

• Rogers

• Leading a team of 30+ Mainframe System Engineers for Operations
• Well versed in handling Problem/ Escalation/ Incident Management by restoring
  normal service operation at the earliest and thus minimizing any adverse impact
  on business operations.
• Interfaced effectively with key accounts, answering questions and delivering
  exceptional service.
• Supporting LPAR Migration/Decommission, Software Consolidation Projects
  saving costs.
• Collaborate with senior management and stakeholders on client account
  management and growth
• Planning overall client relationship strategy, concentrating on cost reduction,
  service improvement and new businesses.
• Escalation Point for all Mainframe Infrastructure functions.
• Cross trained existing employees to maximize team agility and performance.
• Technical SME for CA-7 ,Control-M,OPC &Zeke . Handing
  temporary/permanent schedule changes. Building Calendars (Year End and Mid
  Year) in CA7.

Project support @MPHASIS PVT LTD

• CBA(Commonwealth Bank of Australia)

• Handling Major Incident & hosting bridge calls when required.
  • Incident Management
  • Problem Management
  • Change Management
  • Participate incustomer status calls and actively involve oncritical issues when required.
  • Checking for abend jobs inOPC, Control-M tooland implementing corrective actions.
  • Handling Disaster RecoveryActivities, Network Change IPL, Time Change IPLs
  • Analysing the late jobs.

• Modifying the JCL.
• Overriding the Libraries.
• Updating the customers regarding abended jobs and correcting (restart, rerun, force
complete, demand, requeue, cancel etc) it.
• Knowledge in SystemLogons.
• IPLof Prduction and Dev Systems

Project support @ IBM India Pvt Ltd, Chennai:

• Discover Financial Services(Credit Card Company)
• Delhaize America (Food retailing company)
• Knowledge in HMC concepts - Hardware console.
  • Support HARDWARE Break fix Changes
  • Respond correctlyto WTOR's.
  • Manage console buffers.
  • Monitoring JES2 SPOOL percentage on consoles and taking actions accordingly
  • Handling TAPE DRIVE issues(TAPE DRIVES IN BOX STATUS)
  • Manage systemcontention.
  • Communication - inbound and outbound calls, e-mails, paging, etc.
  • Action required when there is contention on the system.
  • Contact appropriate staff for problems and support.
  • Report and create problemtickets byseverity.
  • Incident documentation - opening, closing and updating tickets.
  • Alert monitoring and Ticket Raising for outstanding messages (If needed).
  • Performing ADHOC Requests like Force completing the job, Purging jobs from the
  Spool, Placing jobs on hold, Cancelling jobs on request when the jobs are taking a long
  time, Handling ofRe-run requests, demanding of jobs, Holding ETT datasets, etc.
  • Creating tickets for any abnormal console messages in the console and assigning to the
  right team
  • Ticket classification, Initial investigation and incident ticket updates, Resolution and
  recovery
  • Handling changestickets in Maximo
  • Creating Change Tickets in Maximo