Summary
Overview
Work History
Education
Websites
Certification
Timeline
Generic

Subin Bipin

O365 Engineer
Badarpur

Summary

As a skilled and dedicated O365 Engineer, Possess extensive experience in managing technical support cases through various modalities, including phone, email, and chat. Expertise encompasses a broad spectrum of responsibilities essential for maintaining seamless operations in Exchange Online environments. excel in client connectivity, managing domains and DNS records, configuring Office 365 accounts, and handling SMTP and IMAP protocols. I have a proven track record in troubleshooting IMAP for migrations, configuring multifunction devices with SMTP, and managing hybrid mail flow, including routing and setup. Proficiency extends to implementing and managing comprehensive mail flow and protection mechanisms, such as malware filters, connection and spam filters, outbound spam protection, and more. I am adept at conducting various migration types, including hybrid (remote), cutover, IMAP, and G-suite migrations, and resolving hybrid deployment issues. Skills also include performing PST migrations, addressing Azure AD Connect issues, managing AAD user provisioning, and understanding federation with Office 365.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Technical Lead

Allyis "Tech Mahindra"
2 2023 - Current
  • Lead team of 10 engineers and 2 escalation engineers, addressing roadblocks and ensuring smooth operations
  • Conduct daily bin reviews to monitor and guide engineers' progress
  • Assist Tier 1 engineers in reproducing issues within our test environment
  • Analyze various log files collected from clients and Microsoft customers, including Fiddler logs, Teams diagnostic logs, email headers, extended message trace reports, audit logs from admin center, network capture logs, and Sara diagnostic logs
  • Deliver weekly triage training sessions on diverse O365 product topics
  • Resolve high-aging cases promptly, setting accurate expectations with customers
  • Provide real-time action plans and notes on cases for Tier 1 engineers
  • Join live calls with Tier 1 engineers and customers to assist with complex issues
  • Isolate cases and collaborate with Microsoft technical advisors for next steps
  • Provide daily updates of cases to technical advisors and managers Managing roster for team
  • Streamlined project delivery processes, achieving milestones ahead of schedule without compromising on quality.

Technical Advisor

Concentrix
01.2022 - 02.2023
  • Support Case Management: Handling support cases for Exchange Online
  • Client Connectivity: Expertise in Auto discovery and Outlook client connectivity
  • Domain Management: Managing domains and DNS records
  • Office 365 Setup: Setting up Office 365 accounts
  • SMTP, IMAP protocols: Setting up and configuring SMTP and IMAP protocols as per the customer requirements and ask
  • Troubleshooting with IMAP migration, Configuring multifunction devices for SMTP Hybrid Mail Flow: Configuring and managing hybrid mail flow, including routing and setup
  • Mail Flow and Protection: Implementing and managing malware filters, connection and spam filters, outbound spam protection, blacklisting, quarantine, transport rules, message trace, connectors, and relay setup
  • Migrations: Conducting hybrid (remote), cutover, IMAP, and G-suite migrations
  • Hybrid Deployment: Resolving issues related to hybrid deployment
  • PST Migrations: Performing PST migrations and network uploads
  • Azure AD Connect: Addressing Azure AD Connect and directory synchronization issues
  • AAD User Provisioning: Managing AAD user provisioning issues
  • Federation Knowledge: Understanding federation with Office 365
  • Password Management: Setting up password writeback in hybrid scenarios, passthrough authentication, and password hash synchronization
  • Policy Management: Administering role policies, user roles policies, and OWA policies
  • M365 Compliance Management: Managing compliance features such as in-place eDiscovery and hold, litigation hold, audit reports, data loss prevention, retention policies, retention tags, and journaling
  • Recipient/User Management: Managing resources like mailboxes, distribution lists, dynamic distribution lists, Office 365 groups, shared mailboxes, calendars, room mailboxes, mail contacts, and handling deleted mailboxes and users
  • Authentication Protocols: Knowledgeable in modern and basic authentication protocols.

Technical Support Analyst

NTT Data Services
07.2020 - 01.2022
  • Real-Time Case Management: Prioritized and resolved real-time IT support cases
  • Office 365 Administration: Managed the addition and removal of Office 365 subscriptions and licenses
  • Retention Policies: Assisted IT admins in applying retention policies and retention tags
  • Mailbox Transport Rules: Configured mailbox transport rules in accordance with company policies
  • DNS Management: Managed DNS records
  • Email Security: Configured connection filtering, SPF, DMARC, and DKIM
  • Device Management: Managed devices using Microsoft Endpoint Management tools
  • Data Loss Prevention: Managed DLP policies
  • Information Rights Management: Configured IRM and OME templates for bulk users and groups
  • Technical Tools: Hands-on experience with EXRCA and MFC MAPI tools
  • PowerShell Scripting: Performed bulk user creation and license assignment via PowerShell
  • Mail Flow Analysis: Conducted summary and extended mail traces to resolve mail flow issues.

Senior Analyst

HCL Technologies
08.2018 - 04.2020
  • Threat Removal: Removed malware, ransomware, and other threats from laptops and desktop systems
  • Software Patching: Patched software and installed new versions to eliminate security vulnerabilities and protect data
  • Documentation and Reporting: Updated documentation and produced detailed reports
  • Cross-Platform Support: Provided solutions for software-related issues on Windows, Mac, and iOS platforms
  • Device Management: Managed corporate and personal devices using AirWatch Console and RSA Console
  • AWS Management: Managed AWS Console to address breakdowns with AWS machines
  • Active Directory Management: Managed Active Directory, including password resets and user group assignments based on roles.

Backend Executive

I Energizer
03.2017 - 04.2018
  • Ticket Management: Created and managed ticket flow using the Zendesk tool
  • Timely Resolution: Worked on assigned tickets promptly, delivering solutions to clients in accordance with SLAs and KPIs
  • Team Communication: Monitored new updates and ensured timely circulation of information within the team
  • Windows OS Troubleshooting: Performed basic troubleshooting of Windows OS to meet specific requirements for running the Roblox application.

Education

bachelor’s in computer application - Computers

Jaipur National University
Jaipur, New Delhi
10.2013 - 05.2016

Networking and Computers

HCL Learning LTD
South Extension New Delhi, New Delhi
07.2013 - 05.2014

High School Diploma - undefined

N I O S
New Delhi, New Delhi
07.2012 - 05.2013

Certification

06/2022, Azure Administrator Associate

Timeline

Technical Advisor

Concentrix
01.2022 - 02.2023

Technical Support Analyst

NTT Data Services
07.2020 - 01.2022

Senior Analyst

HCL Technologies
08.2018 - 04.2020

Backend Executive

I Energizer
03.2017 - 04.2018

bachelor’s in computer application - Computers

Jaipur National University
10.2013 - 05.2016

Networking and Computers

HCL Learning LTD
07.2013 - 05.2014

High School Diploma - undefined

N I O S
07.2012 - 05.2013

Technical Lead

Allyis "Tech Mahindra"
2 2023 - Current

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Subin BipinO365 Engineer