Subin Jacob
Peediyakkal, Thachampara, Palakkad
Summary
Results-driven project manager with proven expertise in stakeholder engagement, quality assurance, and team leadership. Dedicated to delivering high-quality solutions through effective communication and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Business Analyst (IT)
ESAF Small Finance Bank
Thrissur
03.2019 - 06.2025
- Managed various projects successfully for 4 years at ESAF Small Finance Bank
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with Business department and IT Vendors in order to get the solutions delivered at the very earliest and with best quality.
- Reviewed BRDs and FSDs before final Signing-off by relevant stakeholders before further proceedings were carried out.
- Resource planning and effort Management.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Improved Quality procedures through testing of solutions to create safe and quality working conditions for end solution users.
- Trained personnel in application maintenance and enforced participation in exercises focused on developing key skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed vendor budgets and allocated resources.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
Software Test Analyst
Infosys Ltd.
Mysore
09.2008 - 01.2017
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
- Documented current production methods to identify points of limitation to target for quantification through testing procedures.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Optimized test cases to maximize success of manual software testing.
- Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
- Meetings with quality assurance, developers and project managers to assess scope and sequence of project.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Participated in available trainings to improve software knowledge.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Built automated test scripts to handle repetitive software testing work.
- Documented testing procedures for developers and future testing use.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Incorporated delivery requirements into planning of testing schedules.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
- Advised developers on problems with databases, performance and other issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
Education
MBA - Marketing
LEAD College of Management
Palakkad06-2019
Skills
- Project management
- Stakeholder engagement
- Resource planning
- Quality assurance
- Software testing
- Agile methodologies
- Data analysis
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Relationship building
- Critical thinking
- Performance evaluations
- Vendor management
- Task delegation
- Performance management
- Staff training and development
- Project planning
- Recruiting and interviewing
- Customer service
- Cross-functional teamwork
- Coaching and mentoring
- Work prioritization
- Staff development
- Change management
- Regulatory compliance
- Budget control
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Syriac
Beginner
A1
Certification
- Business Analyst - IBM
- Agile Project Management
- Microsoft Excel 2016
- Selenium Automation Testing
- Python Programming Language
- SQL Database Management
- REST API Hybrid Mobile App Development
References
References available upon request.
Timeline
Manager, Business Analyst (IT)
ESAF Small Finance Bank
03.2019 - 06.2025
Software Test Analyst
Infosys Ltd.
09.2008 - 01.2017
MBA - Marketing
LEAD College of Management
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