Subin Jacob
Palakkad
Summary
Professional Scrum Master with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Project Manager
ESAF Small Finance Bank
03.2019 - 06.2025
- Directed end-to-end IT project lifecycles for over 5 years, ensuring on-time, high-quality delivery aligned with business objectives.
- Built and maintained strong relationships with business stakeholders and IT vendors to enable seamless solution delivery.
- Reviewed and translated Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs) into actionable project plans.
- Developed project schedules, timelines, and resource allocation strategies to support efficient execution across multiple concurrent projects.
- Implemented IT governance frameworks, standardized processes, and lifecycle methodologies to strengthen compliance, quality assurance, and change control.
- Led cross-functional teams and facilitated stakeholder meetings to maintain alignment, gather feedback, and drive collaboration.
- Championed risk management practices, proactively identifying issues, and implementing mitigation strategies to reduce project delays.
- Managed vendor budgets and ensured cost-effective resource utilization in line with financial and organizational guidelines.
- Mentored junior project managers and team members, improving skills, productivity, and overall delivery performance.
- Streamlined communication protocols and introduced cross-training initiatives, enhancing team agility and adaptability.
- Monitored project progress using KPIs, and provided regular status updates to senior management, ensuring transparency and timely decision-making.
- Fostered strong stakeholder trust by delivering exceptional customer satisfaction, addressing concerns proactively, and aligning project goals with strategic business initiatives.
Scrum Master
Infosys Limited
01.2015 - 01.2017
- Facilitated all core Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives, ensuring smooth Agile delivery.
- Mentored and coached cross-functional teams on Agile and Scrum practices, fostering a culture of continuous improvement, accountability, and collaboration.
- Partnered with Product Owners to refine requirements, prioritize backlog items, and align development work with business objectives and customer value.
- Identified, tracked, and removed impediments to optimize team productivity, improve workflow efficiency, and maintain steady delivery.
- Implemented Agile performance metrics (velocity, burndown, cycle time) to increase visibility, enhance predictability, and drive improvements in delivery timelines.
- Conducted training sessions on Scrum and Agile methodologies, increasing team maturity, adherence to frameworks, and overall delivery effectiveness.
- Engaged stakeholders through regular updates, promoting transparency, alignment, and confidence in project progress and outcomes.
- Led effective retrospectives to gather feedback and drive actionable process enhancements, improving team morale and operational efficiency.
- Developed custom Scrum boards and tracking dashboards to enhance visibility, task ownership, and transparency for distributed teams.
- Managed and prioritized product backlogs, ensuring high-value features were delivered first, and overall customer satisfaction improved.
- Collaborated with product owners, technologists, and other Scrum Masters to define solutions, align strategies, and drive cross-team progress.
- Applied Agile methods to shorten cycle times, increase throughput, and improve product quality, resulting in higher customer satisfaction scores.
SOFTWARE TEST ANALYST
Infosys Ltd.
09.2008 - 03.2015
- Responsible for end-to-end software testing of enterprise-level applications. This involved reviewing Business Requirements Documents (BRDs), crafting effective test scenarios and test cases, executing test plans, and rigorously documenting defects.
- Conducted comprehensive testing on diverse applications, including health insurance, general insurance (Mainframe), and mortgage insurance.
- Actively involved in the entire testing lifecycle, encompassing BRD reviews, test scenario preparation, test case preparation, execution, and defect reporting.
- Consistently prepared detailed test estimations and comprehensive Test Closure Reports to ensure quality and compliance.
- Collaborated with cross-functional teams to ensure thorough testing coverage and alignment with project requirements.
- Achievements:
- Contributed to the reliability and functionality of critical business insurance applications by identifying and reporting key defects during testing phases.
- Successfully executed testing strategies in multiple domains (health, mortgage, and general insurance), demonstrating adaptability.
- Ensured test coverage aligned with project requirements through careful BRD review, scenario planning, and case preparation.
Education
MBA - Marketing
LEAD College of Management
Palakkad, Kerala, India06.2019
Bachelor of Science - Electrical, Electronics And Communications
VLB Janakiammal College of Arts And Science
Coimbatore, Tamilnadu, India03.2008
Higher Secondary (+2) - Biological Sciences
Government Higher Secondary School
Pottassery, Palakkad, Kerala, India03.2005
High School Diploma -
Desabandhu Higher Secondary School
Thachampara, Palakkad, Kerala, India03.2003
Skills
- Communication
- Team Leadership
- Stakeholder Engagement
- Strategic Thinking
- Conflict Resolution
- Jira
- SQL
- Python
- Agile Methodologies
- Data Analysis
- Project Management
- Software Testing
- Requirements Elicitation
- MS Office
- HP Quality Control
- IT Solutions Delivery
- System Lifecycle Management
- Cross-functional Team Leadership
- AI-Powered People Management
- Decision Making
- Resilience
- Planning & Organization
- IT project management
- Scrum framework
- Resource planning
- Risk management
- Vendor management
- Performance evaluation
- Budget management
- Test case development
- Team mentoring
- Defect tracking and reporting
- Project scheduling
- Continuous improvement
- IT infrastructure management
- Business analysis
- Conflict management
- Presentations
Certification
- Agile Project Management (Alison, NEST Digital - 2025)
- Business Analyst (IBM - 2025)
- Jira (Coursera - 2025)
- AI-Powered People Management (Microsoft & LinkedIn - 2025)
- Entry Certificate in Business Analysis (ECBA) (International Institute of Business Analysis (IIBA) - 2025)
- Certified Scrum Master (Scrum Alliance - 2025)
- Selenium Automation Testing (Aspire Technologies - 2023)
- Python Programming Language (Scope India - 2022)
- SQL Database Management (Scope India - 2022)
- REST API Hybrid Mobile App Development (Udemy - 2021)
- Microsoft Excel 2016 (Microsoft - 2019)
Languages
English: C2 Proficient
Tamil: B2 Upper Intermediate
Hindi: B1 Intermediate
Malayalam
Timeline
IT Project Manager
ESAF Small Finance Bank
03.2019 - 06.2025
Scrum Master
Infosys Limited
01.2015 - 01.2017
SOFTWARE TEST ANALYST
Infosys Ltd.
09.2008 - 03.2015
MBA - Marketing
LEAD College of Management
Bachelor of Science - Electrical, Electronics And Communications
VLB Janakiammal College of Arts And Science
Higher Secondary (+2) - Biological Sciences
Government Higher Secondary School
High School Diploma -
Desabandhu Higher Secondary School
References
Ali, Mohammad Saquib,
Chief Technology Officer (CTO),
ESAF Small Finance Bank
email: amsaquib@esafbank.com,
Mob: 9987600786,
Signature
Subin Jacob
14-November-2025
Palakkad, Kerala, India