Sujith Menon
London
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Deputy Stores Manager
Lidl
London
11.2023 - 05.2024
- Managing cash processes
- Monitoring stock integrity
- Independently manage the store
- Offering excellent service and helping with all customer queries
Area Manager
Domino's Pizza
London
09.2016 - 09.2023
- Collaborated with team members to achieve target results.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Engaged with customers to better understand needs and deliver excellent service.
- Trained and mentored employees to maximize team performance.
Store Manager
Firezza Pizza ltd
London
05.2016 - 08.2016
- Trained and supervised team to deliver on store sales targets.
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
- Developed new promotions and product lines to exceed sales targets.
- Improved store ranking by identifying performance gaps.
- Completed audits and risk assessments to achieve regulatory compliance.
Store Manager
Domino's Pizza
London
01.2010 - 05.2016
- Briefed team on product and promotion changes to support upselling.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Delegated work based on sales targets and individual employee strengths.
- Fostered positive relationships with customers and suppliers.
- Forecasted sales performance to efficiently budget and order stock.
Area Manager
Café Coffee Day
Bengaluru
03.2008 - 01.2010
- Translating company's objective in the region
- Ensure store compliance with company's operational procedures
- Lead, motivate & develop team to maximise profits
- Driver Customer focus through service standards in area.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Achieved management objectives, consistently hitting deadlines and performance targets.
Department Manager
Tata West Side
Bengaluru
07.2007 - 03.2008
- New joiner induction-Design and implementation of the training programme, getting access to different systems
- Responsible for attendance management
- Keeping a check on the process quality and making sure that it is above the benchmark
- Conducting appraisals.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Followed all safety protocols and company processes and procedures.
- Balanced workloads to meet targets without overtaxing employees.
- Greeted and assisted all customers daily in high-traffic retailer.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
Education
Bachelor of Science - Hospitality & Catering Management
Institute of Hotel Management Bengaluru
Skills
- Technology proficiency
- Delegation techniques
- Operations Oversight
- Records Management
- Business Development
Timeline
Deputy Stores Manager
Lidl
11.2023 - 05.2024
Area Manager
Domino's Pizza
09.2016 - 09.2023
Store Manager
Firezza Pizza ltd
05.2016 - 08.2016
Store Manager
Domino's Pizza
01.2010 - 05.2016
Area Manager
Café Coffee Day
03.2008 - 01.2010
Department Manager
Tata West Side
07.2007 - 03.2008
Bachelor of Science - Hospitality & Catering Management
Institute of Hotel Management Bengaluru
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