Subin S
Nagercoil
Summary
Dynamic Shift Manager with a proven track record at Amadora Gourmet Ice Cream, excelling in customer service and employee training. Expert in inventory control and problem-solving, I foster team collaboration to enhance productivity and resolve customer issues effectively, ensuring a seamless operational flow and high-quality service delivery.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Shift Manager
Amadora Gourmet Ice Cream chennai
Chennai
02.2025 - Current
- Supervised daily operations and ensured team adherence to company policies.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Helped employees accomplish tasks during peak periods.
- Assisted in resolving escalated customer service issues in a timely manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Team leader
Travel food service Pvt Ltd
Chennai
03.2022 - 02.2025
- Supervised daily operations and ensured team adherence to company policies.
- Coordinated staff schedules and managed labor allocations for optimal efficiency.
- Trained new employees on operational procedures and safety protocols.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Resolved customer complaints and provided exceptional service support.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Communicated updates and changes to team members effectively.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
3rd Commis Chef
Poppys vista Hotel Pvt Ltd
Tiruppur
01.2018 - 07.2018
- Prepared ingredients for daily menu items and special events.
- Assisted in cooking and plating dishes under head chef guidance.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in preparing high-quality dishes for restaurant service at Poppys Vista Hotel.
F&B Associate
Country club
Ernakulam
02.2017 - 11.2017
- Provided excellent customer service in fast-paced dining environment.
- Assisted in food preparation and ensured quality standards met.
- Maintained cleanliness and organization of dining area and kitchen.
- Supported team members during busy shifts to enhance service efficiency.
- Collaborated with kitchen staff to coordinate timely meal delivery.
Housekeeper
Club Mahindra
Coorg
10.2016 - 01.2017
- Maintained cleanliness and organization in guest rooms and common areas.
- Operated cleaning equipment, including vacuum cleaners and floor scrubbers.
- Replenished supplies such as toiletries, towels, and linens regularly.
- Collaborated with team members to complete cleaning tasks efficiently.
- Assisted in training new staff on cleaning procedures and safety practices.
Education
Bss Diploma in Hotel Management - English Education
Global Institute of Shipping , Airport And Hotel Management
Valliyoor 06.2016 - 12.2017
Sir C P Memorial Government Higher Secondary School, Boothapandi
Nagercoil , Skills
- Customer service
- Employee training
- Team building
- Safety protocols
- Time management
- Problem solving
- Shift checklists
- Inventory controls
- Customer service focus
- Staff supervision
Languages
English
Advanced
C1
Hindi
Elementary
A2
Tamil
Proficient
C2
Malayalam
Intermediate
B1
Timeline
Shift Manager
Amadora Gourmet Ice Cream chennai
02.2025 - Current
Team leader
Travel food service Pvt Ltd
03.2022 - 02.2025
3rd Commis Chef
Poppys vista Hotel Pvt Ltd
01.2018 - 07.2018
F&B Associate
Country club
02.2017 - 11.2017
Housekeeper
Club Mahindra
10.2016 - 01.2017
Bss Diploma in Hotel Management - English Education
Global Institute of Shipping , Airport And Hotel Management
06.2016 - 12.2017
Sir C P Memorial Government Higher Secondary School, Boothapandi