Subin Kumar Singh
System Engineer
Bengaluru
Summary
Results-driven IT professional with a proven track record in the information technology and services industry. Possessing extensive experience, I am eager to secure a challenging career opportunity that allows me to leverage my comprehensive training and skills. Committed to contributing significantly to the success of the company, I aim to propel both my professional and personal growth while making a meaningful impact.
Overview
10
10
years of professional experience
Work History
System Engineer
HoustonTech IT Support
01.2023 - Current
- Experience in Microsoft 365, Exchange, and SharePoint environments.
- Experience in EntraID User and Group Management.
- Successfully configured conditional access policies, MFA, and security defaults to enhance overall system security.
- Spearheaded Single Sign-On (SSO) integration of Enterprise Apps with EntraID, streamlining user access and authentication processes.
- Led multiple projects to migrate clients to EntraID manually and via Intune, ensuring smooth transition and minimizing downtime.
- Managed pivotal project to migrate Quickbooks from On-Prem server to Azure Virtual Desktop, optimizing accessibility and enhancing scalability.
- Proficiently utilized Security and Compliance admin center to create activity alerts and run audits, managed threat policies, conducted regular analyses of alerts.
- Experience in Intune, implementing and managing Mobile Application Management (MAM) and Mobile Device Management (MDM) solutions.
- Oversaw automatic enrollment and autopilot configurations, ensuring efficient device management and adherence to organizational policies.
- Experience in managing AV solutions, like., SentinelOne.
- Proficient in Email security tools, like., Avanan and Proofpoint.
- Experience in managing firewalls, like., Sonicwall and Sophos XGS.
- Experience in managing backups on Datto and Cove Data Protection.
- Experience in conducting regular vulnerability assessments and implementing necessary patches.
- Automating routine tasks, increasing overall productivity.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Experience in NOC.
Advanced System Administrator
IT BY DESIGN
05.2019 - Current
- Monitored and troubleshot firewalls, routers, switches, servers, Backup devices, Wireless Access Points and email security alerts.
- Took the lead in resolving network and server issues using appropriate diagnostic procedures.
- Monitored LAN & WAN network stability and traffic trends utilizing Auvik Collector and other tools.
- Configured and Managed Firewalls which includes regular maintenance like., rebooting, restoring and upgrading.
- Worked on scanning network for vulnerabilities and work on their remediation.
- Generate Patching reports and notifying team and clients about the status and applying manual patches when scripts fail.
- Managing virtual servers, datastores on ESXi which includes managing CPU, Memory and storage on both virtual servers and datastores via iDRACs and ESXi console.
- Performed troubleshooting and resolving problems for the clients including collaboration on issues with vendors.
- Maintain Windows Active Directory and user administration, group rights, user and group accesses.
- Managing DNS, DHCP and Print Servers.
- Complete O365 Support - Users, Groups, Licensing, User Mailboxes, Shared Mailboxes, Content Search, Mail Flow, Email Forwarding, Transport Rules, Spam Filtering, Managing spf, DKIM and DMARC.
- Experience in 3rd party Mailbox management and email security and filtering apps like., AppRiver, Smarshmail, Mailchimp etc.
- Setting up shares, volumes, and directories; and monitoring servers, storage, and events.
- Performed testing of new scripts in the lab before placing them into the production network.
- Experience in setting up SSO and troubleshooting SSO issues specifically on ADFS.
- Good understanding and basic experience working on MS Azure and AWS infrastructure.
- Experience on remote desktop support on both Windows and MAC OS.
- AV Support experience on ESET and SentinelOne
- Acting as a Team Lead assisting team on technical issues, operations and processes and taking lead on escalations.
- Train new employees and explain protocols efficiently.
Technical Support Consultant
DIMENSIONS INDIA PVT. LTD (Client : ADOBE SYSTEMS)
05.2018 - 05.2019
- Provided support on all Adobe CC Applications.
- Worked on setting up of SSO and also troubleshot SSO issues for clients on ADFS, Microsoft Azure, GSuite, OKTA etc.
- Troubleshot all type of application errors by analyzing logs and their respective error codes.
- Assisted clients in creating and deploying the adobe application packages in systems.
- Provided support on adding and removing the users from the Active Directory and groups in the client environment and adding users within a
domain in directories they are associated with on Admin Console. - Assisted clients in creating and publishing DNS TXT records on their public DNS to verify their claimed domain in Admin Console.
- Assisted team members with their issues.
Analyst
HCL TECHNOLOGIES LTD
07.2014 - 05.2018
- Provide L2 Support to the users on desktop and O365 issues.
- Troubleshot internet connectivity issues (proxy issues, Wi-Fi and LAN).
- Troubleshot issues related to VPN which includes Connectivity issues, Installation, Token generation, providing access.
- Active Directory User Account Management.
- Experience in setting up an out of the box printer in an organization which includes setting up the printer in network and managing it via print servers
- Directed and supported other agents as mentor and subject matter expert in managing escalated issues.
- Routinely worked with other teams to troubleshoot and resolve emerging issues.
- Performed comparative research to determine the cause of issues and identify areas needing improvement.
Education
B.Tech - Computer Science and Engineering
Pranveer Singh Institute of Technology - UPTU
Kanpur05.2014
Intermediate - CBSE
Air Force School
Gorakhpur06.2009
Matriculation - CBSE
K.V.
Allahabad06.2007
Skills
- System Administration
- Microsoft 365 and services
- Microsoft Azure and services
- Microsoft Intune
- Wintel
- Windows and MAC OS
- Firewalls
- Backups
- NOC
CORE STRENGTHS
- Ability to rapidly build relationship and set up trust.
- Confident and Determined.
- Ability to cope up with different situations.
- Problem solving skills.
- Ability to work in a team.
- Team Management.
- Troubleshooting.
PERSONAL PROFILE
- Father’s name: Late. Binay Kumar Singh
- Date of Birth: 15th March 1992
- Languages known: English, Hindi
- Marital Status: Married
- Nationality: Indian
DECLARATION
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Date: 06/02/2024
Place: Bengaluru
Subin Kumar Singh
Timeline
System Engineer
HoustonTech IT Support
01.2023 - Current
Advanced System Administrator
IT BY DESIGN
05.2019 - Current
Technical Support Consultant
DIMENSIONS INDIA PVT. LTD (Client : ADOBE SYSTEMS)
05.2018 - 05.2019
Analyst
HCL TECHNOLOGIES LTD
07.2014 - 05.2018
B.Tech - Computer Science and Engineering
Pranveer Singh Institute of Technology - UPTU
Intermediate - CBSE
Air Force School
Matriculation - CBSE
K.V.
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