Subir Choudhary
Hobart Ville
Summary
Accomplished banking professional with a proven track record at HDFC Bank Ltd, adept in portfolio management and customer relationship management. Excelled in enhancing customer satisfaction through effective client liaison and digital banking solutions. Demonstrated expertise in cross-selling, boosting revenue, and maintaining high client retention rates. Skilled in negotiation and interpersonal communication, consistently achieving and surpassing sales targets. Highly skilled in banking consultancy, with a strong background in managing financial portfolios and optimizing investment strategies. Displaying solid skills in risk management and regulatory compliance. Known for refining banking processes to enhance efficiency and improve customer experience. With evident success in forging strong client relationships while providing strategic solutions to complex financial challenges.
Overview
20
20
years of professional experience
Work History
Sales and Service Banking Consultant
HDFC Bank Ltd
Lucknow
04.2015 - Current
- Perform customer engagement and retention activities for retail customers and acquiring new customers
- Providing financial solutions and consumer lending relevant to customer needs
- Demonstrate a high level of ownership which is based on building strong relationships with new and existing customer and the wider community
- Actively engage our customers to explore the best products and services to suit their needs
- With the digitization of banking, I educate and support our customers with their digital literacy and online banking needs
- Achieve sales results through solutions which truly meet the customer’s needs by effectively communicating with new and existing customers face to face and over the phone
- Also generating revenue for the Bank by cross selling different banking products which includes Transactions Accounts, Insurance, Term Deposits, Credit Cards, and other lending products
Area Sales Manager
HDFC Bank Ltd
Lucknow
08.2007 - 03.2015
- Worked on product portfolio encompassing Life Insurance, Non -Life Insurance, Mutual funds, and other related schemes
- Collaborated with stakeholders, subject matter experts, and internal resources to set milestones and project requirement, opportunities for process improvement and risk management
- Recruitment & On Boarding of new executives for operations in Tele-sales and field sales
- Conducted periodic trainings for Tele sales executive and field sales executives, imparting briefs about product features and other features
- Budgeted costs and ensured revenue surpassed expenses incurred by the company
- Assessed quality while maintaining maximum output
- Ensured productivity matrix and making sure that every Tele- sales executive and field sales executive met their allotted targets
Relationship Manager-Sales and Credit
Citi Bank
Bangalore
09.2005 - 08.2007
- Was responsible for business of premium credit cards like platinum, ultima etc
- And recorded feedback
- Had Set up important decision for implementing meetings with high profile customers and then proceeded to give the customer an interesting presentation on the product and closing the sale
- Passing on leads to respective departments regarding customer preference for the premium cards
- Examined applications as submitted by the customer which involved verifying customer details
- Submitted details about the customers to the credit department and attached relevant documents with the respective applications
- Maintained and build healthy relationship with existing and new customers, while working in the credit department and handling credit card portfolios
Trainee-Executive
Serve International ltd.
07.2004 - 08.2005
- Dealt with as many clients as possible in a role that required the ability to think on feet and multitask
- Coordinated with respective departments to execute customer query to full satisfaction
- Turn potential customer into members through sales and product benefits
- Maintained records of all customer interactions, responded to email correspondence, performed complex administrative activities
- Attended customer complaints, inquiries, and suggestions and giving them feed backs
Education
Post Graduation Diploma - Business Management
M. S Ramaiah Institute of Management
Bangalore01.2004
Bachelor of Commerce -
Lucknow University
Lucknow01.2002
Skills
- Client Management
- Interpersonal Skills
- Customer-Focused Selling
- Customer Satisfaction
- Customer Experience
- Customer Contact
- Client Liaison
- Negotiation
- Result Oriented
- Technical Skills
- Portfolio management
- Cross-selling and partner referrals
- Problem-Solving
- Wealth management
- Digital banking
- Customer relationship management
Timeline
Sales and Service Banking Consultant
HDFC Bank Ltd
04.2015 - Current
Area Sales Manager
HDFC Bank Ltd
08.2007 - 03.2015
Relationship Manager-Sales and Credit
Citi Bank
09.2005 - 08.2007
Trainee-Executive
Serve International ltd.
07.2004 - 08.2005
Post Graduation Diploma - Business Management
M. S Ramaiah Institute of Management
Bachelor of Commerce -
Lucknow University
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