SUBIR DEB
Kolkata
Summary
Customer service supervisor with strong leadership skills and a track record in complaint resolution and staff training. Focused on improving customer satisfaction through effective communication and problem-solving techniques. Proven ability to lead teams to achieve high performance and meet organizational goals.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Customer Service Supervisor
Sumo save Retail Ventures Private Ltd
Bhadreshwar
06.2024 - Current
- Supervised customer service team to ensure delivery of high-quality support and engagement.
- Resolved customer complaints and inquiries, enhancing satisfaction levels.
- Monitored team performance and provided constructive feedback, enhancing service quality.
- Guided and supported junior customer service representatives through coaching and mentoring.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Trained new staff on customer service protocols and company policies.
- Implemented training sessions to boost product knowledge across the team.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Identified improvement areas in customer service processes and developed targeted strategies.
- Established positive rapport with customers, managers, and team members to foster a successful environment.
- Prepared work schedules based on staff availability and forecasted demands to optimize coverage.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Researched and prepared reports required by management or governmental agencies.
Customer Service Supervisor
MORE RETAIL
Serampore
02.2022 - 06.2023
- Led customer service team to deliver high-quality support and engagement.
- Oversaw daily customer service operations to maintain efficient support.
- Trained and mentored staff on best practices to enhance customer interaction.
- Developed schedules to optimize team coverage during peak hours.
Education
High School Diploma -
Rishra High School
Rishra Skills
- Customer service
- Staff training
- Performance monitoring
- Process improvement
- Issue resolution
- Team leadership
- Relationship management
Languages
Hindi
Beginner
A1
Bengali
Beginner
A1
English
Beginner
A1
Timeline
Customer Service Supervisor
Sumo save Retail Ventures Private Ltd
06.2024 - Current
Customer Service Supervisor
MORE RETAIL
02.2022 - 06.2023
High School Diploma -
Rishra High School