Subir Kumar Das

Achievement: Successfully implemented Know Your Customer (KYC) procedures coupled with SIM card delivery services for the first time in the ecommerce industry.

• Created Documents Supply Chain for Flipkart, collaborating with Sales/Design, resulting in complete E2E network with value margin of 70% and a projected GMV of Rs 1200 Cr/annum
• Worked across teams to improve performance metrics such as Breach, RTO, NDR, and last mile delivery within 3 months
• Redefined SOPs and streamlined on-ground operations to ensure timely delivery and higher customer satisfaction
• Monitored daily performance of delivery hub to prevent customer promise date breaches
• Achieved
• Managed vendor billing reconciliation and payment processing for LH & Store vehicles

• Managed Pan India operations, ensuring 95% daily COD deposit from 1100+ distribution centers consistently
• Coordinated with stakeholders to ensure accurate and timely billing of 1000+ delivery vendors
• Onboarded new CMS vendor and ensured smooth transition across 1100+ distribution centers during End of Reason Sale (EORS)
• Reduced overall COD write-off by 80% vs previous year, increasing savings by ~INR 2.5Cr yearly
• Drove 66% reduction in outstanding COD across 1100+ distribution centers within 1 year
• Ensured 98% COD revenue deposit during End of Reason Sale (EORS) with monthly turnover ~4X of routine sales
• Conducted data analytics for performance improvement and created dashboards for senior management.