Result-oriented DGM – Information Systems, with 34 years of experience in IT, specializing in client-server, databases, data warehousing, and business transactional systems. Results-driven IT professional with 34 years of experience in the oil & gas domain, specializing in cybersecurity architecture, compliance monitoring, SOC policies management, and IT/OT systems. Proven track record of implementing robust security measures and driving digital transformation initiatives. Seeking challenging opportunities to leverage expertise in enhancing organizational cybersecurity posture and optimizing IT infrastructure. Skilled in business analysis, interaction design, and managing requirements from project inception through release planning.
Proven track record of leading transformational IT assignments, establishing cost-effective operating models, and devising IT strategies.
Strong technical & Governance skills with track record of building and managing business-critical IT solutions
Proven track record of substantial contributions through bottom line improvement, with an eye to process efficiency enhancement through outsourcing & technology innovations.
Possess strengths at building, mentoring & leading teams, grooming talent and scaling them to next levels.
Dedicated and versatile Domain Expert with comprehensive end-to-end experience in the Oil & Gas sector, specializing in Project/Program Management, Infrastructure/Change Management, and digitalization of business processes. Seeking to leverage extensive IT experience to contribute to cyber security, infrastructure support & services, digitalization, customer-centric applications, project management, and consulting roles
Overview
34
34
years of professional experience
Work History
DGM - Information Systems
HPCL Mumbai Refinery
06.2018 - Current
HPCL refineries have been moving with time, have invested in technologies like Maximo, Process Historians, LIMS and are continuously utilizing Digital Technologies to transform and derive operational efficiency, productivity and process safety by implementing initiatives: Implemented various digitalization initiatives including Operating Envelope Monitoring System, Critical Process Alerts, Product Supply and Demand (PSND), and Machine Health Management System
Integral part of Digital acceleration projects in Refineries including Real time optimization ( PIMS/ASPEN/APC) with AI/ML , Reliability on Asset performance management , Maximo for asset mgmt, Predictive Maintenance, Connected work place , Smart wearable, Video analytics & AR/VR, metaverse for training and building competencies Led risk management and cyber security compliance efforts, including implementation of IT/OT security architecture and management of campus network, end points & Tier 4 data center Led IT/OT systems integration projects, enhancing operational efficiency and minimizing cyber risks in industrial environments
Developed and enforced cybersecurity policies and procedures to mitigate potential security breaches and safeguard critical assets.
Planned and implemented upgrades to system hardware and software.
Devised scripts and automation tools to improve system efficiency.
Evaluated software products to determine compatibility with existing systems
Trained employees on new technology implementations, ensuring seamless integration into current workflows
Monitored networks and network devices to resolve technical problems quickly
Led server infrastructure development, quality assurance, staging and production systems
Collaborated with cross-functional teams to develop customized IT solutions for various business needs
Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users
Developed contingency plans to minimize potential risks associated with data loss, cyberattacks, or system failures
HEAD IS - Hpcl Mtg HQO
HPCL
06.2016 - 01.2018
Responsible for rollout of Smart terminals, EM locking, Vehicle tracking systems , primary logistics model KPIs & Reverse Auction module for transportation menu during tenure with SOD SBU
Used critical thinking to break down problems, evaluate solutions and make decisions.
Acted as team leader in group projects, delegating tasks and providing feedback.
Delivered services to customer locations within specific timeframes.
Proved successful working within tight deadlines and fast-paced environment
Assisted with day-to-day operations, working efficiently and productively with all team members
Head - Information Technology
HPCL South Zone
01.2011 - 01.2016
Reported to Executive Director - IT; managing IT related activities for 3,000+ users in South & south central region across 8 states, 70 terminals, depots & LPG plants, 12 administrative offices including HPGRDC and VVSPL/ LPG pipelines
Managed IT operations for company's joint ventures like Mahanagar Gas and New R& D center at Bangalore Contributed significantly, handling IT infrastructure to ensure smooth execution and completion of 1000 KM product pipeline project from Mangalore to Bangalore LPG PL Spearheaded the design and implementation of cybersecurity architecture, ensuring compliance with industry standards and regulations such as NIST, ISO, and GDPR
Managed Security Operations Center (SOC) activities, including threat detection, incident response, and vulnerability management
Directed a team of cybersecurity experts in developing and implementing comprehensive security strategies to protect organizational assets
Conducted risk assessments and gap analyses to identify vulnerabilities and prioritize remediation efforts
Implemented security awareness training programs to educate employees on cybersecurity best practices and promote a culture of security awareness
Collaborated with cross-functional teams to integrate cybersecurity measures into business processes and applications
Oversaw the management of data center and network infrastructure, ensuring high availability and reliability of IT services
Led the migration of legacy systems to cloud-based platforms, reducing operational costs and improving scalability
Implemented network segmentation and access controls to enhance network security and prevent unauthorized access
Implemented ITIL best practices for incident, problem, and change management, streamlining IT operations and improving service delivery.
Head of Information Technology- Mkt Hqo - Lpg Sbu
HPCL
06.2004 - 01.2011
Successfully designed and implemented customer centric initiatives like NC/DBC registration, internet/ mobile based refill booking and complaint system for LPG Customers of HPCL
E-Governance: Successfully customized and integrated systems for identification of multiple connections, portability of TV confirmation across OMCs, e-Seva module for Govt of Andhra Pradesh, integrated IVR/SMS based refill booking & Delivery confirmation system & paperless eCTA transactions for LPG Consumers across India in line with vision 2015 of MOP&NG
Design and implementation of Distributor Customer Management System - Customized CRM solution covering 2600 LPG Customers and 2.4 Cr Customers across India which served as a foundation of strategic initiatives like DBTL etc Played an important role in crafting Change Management strategy, Functional Requirements, Technical Specifications and Documentation during the course of development of DCMS project
Actively involved in the full System Life Cycle Implementations right from analysis, design, development, testing, production planning and thru Go Live
Involved in cost estimate, tendering and finalizing the vendor for development of the solution Involved in deciding the cut off, migration, implementation strategy and training plan of the solution across LPG stakeholders
Evaluating the architecture, sizing, BOM and logistic and delivery of infrastructure components at central server and client level
Involved in setting up a process of logging and resolution of issues through a helpline/helpdesk application
Involved in designing a biometric based authentication system to track consumption PDS and LPG in three cities of India with alignment of technology/process component between UIDAI, State govt
And MOP&NG
Designed and implemented SCADA system which included integration of CNG city stations of Ahmedabad for monitoring of inventory, stock loss, sales, purchase & performances of LCV at a central level
Implemented End to End distribution Model for optimizing delivered/distribution cost from LPG supply point
Responsibility included evaluating customized product (Honeywell SAND), mapping the parameters & constraints of the LPG distribution logistics from Refinery to delivery to distributors from bottling plants
Model was designed to create a strategic model for taking key decisions and as an operational model for generating monthly planning program
Implemented IP based video surveillance system at LPG plants for ensuring for effective monitor critical areas of security, tracking of moving / unattended objects, event based storage of alerts and alarms through video management & video analytics software.
Assisted in development of long-term strategies to grow department and resources.
Head - Legacy Migration & Coexistence team
HPCL HQO
01.2002 - 01.2004
Development and Roll out of various statutory changes in excise, VAT ,Process changes PAN India Strategize architecture and migration process for migrating from legacy transactional system to JDE
Deputy Head - IT
HPCL East Zone
01.1994 - 01.2002
Handled IT operations i.e planning, procurement & execution of infrastructure projects Led strategic initiatives, re-designing campus network to handle increased traffic requirements with improved reliability, supporting online applications etc
Ensure Rollout of DDP/DSS application upgrades & pricing application to ensure business enablement & continuity Integration of DDP system on LAN at Visakh Terminal
Deputy Head - IT
HPCL South Zone
01.1993 - 01.1994
Handled IT operations i.e Planning, procurement & execution of infrastructure projects Led strategic initiatives, re-designing campus network to handle increased traffic requirements with improved reliability, supporting online applications etc
Ensure Rollout of DDP/DSS application upgrades to ensure business enablement & continuity
Observed teachers, documented activities and implemented improvement plans to optimize classrooms
Application Lead
HPCL
01.1990 - 01.1993
Led application development projects in languages like COBOL, Foxpro, xBASE, Developed and roll-out of standalone package for Depot/LPG plant/Terminal operations
Education
Master of Computer Applications -
BIRLA INSTITUTE OF TECHNOLOGY
01.1990
Skills
Active Listening
Project management/program management
Multitasking Abilities
Problem-solving abilities
Relationship Building
domain expertise oil & gas
Information Security
consulting & vendor management
strategy , budgeting , risk & evaluation of technology
ITIL framework knowledge
Infrastructure Planning
Technical Troubleshooting
Specifications understanding
Languages
English
Hindi
Bengali
Behavioral Competencies
Strategic Thinking
Leadership and Communication
Team mentoring & Development
Complex Problem Solving
Empowerment
Organizational Understanding
Sound Business Judgment and Decision Making
Notice Period
Immediate
Career Accomplishments
06/2018, HPCL Mumbai Refinery, Mumbai, HPCL refineries have been moving with the time, have invested in technologies like Maximo, Process Historians, LIMS and are continuously utilizing Digital Technologies to transform and derive operational efficiency, productivity and process safety by implementing initiatives: Implemented various digitalization initiatives including Operating Envelope Monitoring System, Critical Process Alerts, Product Supply and Demand (PSND), and Machine Health Management System. Corrosion parameter, inward tracking system, trip interlock system, document management system, Handled complex Maximo upgradation project. Integral part of Digital acceleration projects in Refineries including Real time optimization ( PIMS/ASPEN/APC) with AI/ML , Reliability on Asset performance management , Maximo for asset mgmt, Predictive Maintenance, Connected work place , Smart wearable, Video analytics & AR/VR, metaverse for training and building competencies Led risk management and cyber security compliance efforts, including implementation of IT/OT security architecture and management of campus network, end points & Tier 4 data center Led IT/OT systems integration projects, enhancing operational efficiency and minimizing cyber risks in industrial environments. Developed and enforced cybersecurity policies and procedures to mitigate potential security breaches and safeguard critical assets.
06/2016, 2018, HPCL Mktg HQO (Supply & distribution), Mumbai, Responsible for rollout of Smart terminals, EM locking, Vehicle tracking systems, primary logistics model KPIs & Reverse Auction module for transportation menu during tenure with SOD SBU
2011, 2016, Head – Information Technology: HPCL South Zone, Hyderabad, Reported to Executive Director – IT; managing IT related activities for 3,000+ users in South & south central region across 8 states, 70 terminals, depots & LPG plants, 12 administrative offices including HPGRDC and VVSPL/ LPG pipelines. Managed IT operations for company's joint ventures like Mahanagar Gas and New R& D center at Bangalore Contributed significantly, handling IT infrastructure to ensure smooth execution and completion of 1000 KM product pipeline project from Mangalore to Bangalore LPG PL Spearheaded the design and implementation of cybersecurity architecture, ensuring compliance with industry standards and regulations such as NIST, ISO, and GDPR. Managed Security Operations Center (SOC) activities, including threat detection, incident response, and vulnerability management. Directed a team of cybersecurity experts in developing and implementing comprehensive security strategies to protect organizational assets. Conducted risk assessments and gap analyses to identify vulnerabilities and prioritize remediation efforts. Implemented security awareness training programs to educate employees on cybersecurity best practices and promote a culture of security awareness. Collaborated with cross-functional teams to integrate cybersecurity measures into business processes and applications. Oversaw the management of data center and network infrastructure, ensuring high availability and reliability of IT services. Led the migration of legacy systems to cloud-based platforms, reducing operational costs and improving scalability. Implemented network segmentation and access controls to enhance network security and prevent unauthorized access. Implemented ITIL best practices for incident, problem, and change management, streamlining IT operations and improving service delivery.
06/2004, 2011, HPCL Mktg HQO (LPG SBU), Mumbai, Successfully designed and implemented customer centric initiatives like NC/DBC registration, internet/ mobile based refill booking and complaint system for LPG Customers of HPCL. E-Governance: Successfully customized and integrated systems for identification of multiple connections, portability of TV confirmation across OMCs, e-Seva module for Govt of Andhra Pradesh, integrated IVR/SMS based refill booking & Delivery confirmation system & paperless eCTA transactions for LPG Consumers across India in line with vision 2015 of MOP&NG. Design and implementation of Distributor Customer Management System – Customized CRM solution covering 2600 LPG Customers and 2.4 Cr Customers across India which served as a foundation of strategic initiatives like DBTL etc Played an important role in crafting Change Management strategy, Functional Requirements, Technical Specifications and Documentation during the course of development of DCMS project. Actively involved in the full System Life Cycle Implementations right from analysis, design, development, testing, production planning and thru Go Live . Involved in cost estimate, tendering and finalizing the vendor for development of the solution Involved in deciding the cut off, migration, implementation strategy and training plan of the solution across LPG stakeholders. Evaluating the architecture, sizing, BOM and logistic and delivery of infrastructure components at central server and client level. Involved in setting up a process of logging and resolution of issues through a helpline/helpdesk application. involved in designing a biometric based authentication system to track consumption PDS and LPG in three cities of India with alignment of technology/process component between UIDAI, State govt. and MOP&NG. Designed and implemented SCADA system which included integration of CNG city stations of Ahmedabad for monitoring of inventory, stock loss, sales, purchase & performances of LCV at a central level. Implemented End to End distribution Model for optimizing delivered/distribution cost from LPG supply point. Responsibility included evaluating customized product (Honeywell SAND), mapping the parameters & constraints of the LPG distribution logistics from Refinery to delivery to distributors from bottling plants. Model was designed to create a strategic model for taking key decisions and as an operational model for generating monthly planning program. Implemented IP based video surveillance system at LPG plants for ensuring for effective monitor critical areas of security, tracking of moving / unattended objects, event based storage of alerts and alarms through video management & video analytics software.
06/2002, 2004, Head – Legacy Migration & Coexistence team during JDE Rollout at HPCL HQO, Mumbai, Development and Roll out of various statutory changes in excise, VAT, Process changes PAN India Strategize architecture and migration process for migrating from legacy transactional system to JDE
1994, 2002, Deputy Head – IT: HPCL East Zone, Kolkata, Handled IT operations i.e planning, procurement & execution of infrastructure projects Led strategic initiatives, re-designing campus network to handle increased traffic requirements with improved reliability, supporting online applications etc. Ensure Rollout of DDP/DSS application upgrades & pricing application to ensure business enablement & continuity Integration of DDP system on LAN at Visakh Terminal
1993, 1994, Deputy Head – IT: HPCL South Zone, Chennai, Handled IT operations i.e planning, procurement & execution of infrastructure projects Led strategic initiatives, re-designing campus network to handle increased traffic requirements with improved reliability, supporting online applications etc. Ensure Rollout of DDP/DSS application upgrades to ensure business enablement & continuity
1990, 1993, Application Lead – HPCL, Mumbai, Led application development projects in languages like COBOL, Foxpro, xBASE, Developed and roll-out of standalone package for Depot/LPG plant/Terminal operations
Personal Information
Date of Birth: 12/05/1964
Nationality: Indian
Marital Status: Married
Awards
Won the prestigious Citizen award (2nd position) for implementation of Customer Facing award in LPG domain
Training
Design Thinking – XLRI JAMSHEDPUR
Finance for Non Finance -XLRI
AWS certification
Oracle DBA
AI/ML Visionary Leadership Program
Mastering Change for effective leadership Trek to Pinnacle
High performance team building
ITIL V2
Linux
PHD Implementation
Cyberlaws and Information Security
Timeline
DGM - Information Systems
HPCL Mumbai Refinery
06.2018 - Current
HEAD IS - Hpcl Mtg HQO
HPCL
06.2016 - 01.2018
Head - Information Technology
HPCL South Zone
01.2011 - 01.2016
Head of Information Technology- Mkt Hqo - Lpg Sbu
HPCL
06.2004 - 01.2011
Head - Legacy Migration & Coexistence team
HPCL HQO
01.2002 - 01.2004
Deputy Head - IT
HPCL East Zone
01.1994 - 01.2002
Deputy Head - IT
HPCL South Zone
01.1993 - 01.1994
Application Lead
HPCL
01.1990 - 01.1993
Master of Computer Applications -
BIRLA INSTITUTE OF TECHNOLOGY
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