Subiya J

• The leasing process involves finding a property, negotiating terms, signing the lease agreement, and preparing for occupancy.
• Assisted clients in navigating complex lease agreements, clarifying terms and conditions as needed.
• Negotiated favorable lease terms on behalf of clients, securing optimal rental rates and conditions.

 Ensured smooth run of operations by managing end to end customer fulfilment & collection process.
 Resolved customer queries by maintaining seamless coordination with legal team, finance team, and site team.
 Played a prominent role in receiving and resolving customer queries, complaints and requests.
 Drove significant efforts in handing over projects as well as testimonial.

• Boosted customer satisfaction by addressing and resolving pre-sales inquiries promptly and professionally.
• Initiated cross-functional projects to address gaps in product offerings based on feedback from prospects during the sales process.
• Optimized lead qualification process for improved conversion rates, enabling sales executives to focus on highly probable prospects.
• Expedited deal closure by assisting sales executives in negotiating contracts according to company guidelines and policies.

• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

Active listening

Experienced telecaller

Flexibility

Good interpersonal abilities

Handling objections

Negotiation

Verbal communication

Ability to tolerate stress and pressure

Maintaining call records

Attention to detail

Customer service

Higher sales