Dynamic Senior IT Manager with a proven track record at British Telecom, delivering £12 million in network planning while achieving £20 million in annual savings. Expert in strategic planning and vendor management, with strong leadership skills and a focus on operational excellence and process automation to drive impactful IT transformations.
Specialized in software development as well as operations, was architecting and leading the solutions in CRM space (Siebel & NetSuite)
· Full E2E implementations of NetSuite CRM for more than 5 clients
Exposed to various roles from Senior Developer to Business Analyst, Architect and Project Manager
· Onsite exposure of 16 months with experience of working closely with business and remote teams.
· Responsible for projects and programs in Siebel CRM for BT Retail (UK) to address their customer needs in Broadband & Mobility space