Adventure Biking enthusiast, Trekking, Travelling, Stray animal care
Subodh Tayade
Summary
Over 11 years of work experience as a UAT Tester, Business Process Lead and Client service professional with demonstrated technical and stakeholder management skills along with team leadership skills and have successfully demonstrated the ability to quickly adapt & deliver strong results from the onset.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
UAT Tester
Tata Consultancy Services
4 2016 - Current
- Collaborated with business analysts and developers to understand requirements and system functionality
- Created detailed, comprehensive, and well-structured test plans and test cases
- Executed test cases (manual or automated) and analyze results
- Documented defects and tracked their resolution status
- Participated in defect triage meetings to prioritize and assign defects for resolution and conducted regression testing when defects are resolved
- Communicated testing progress, test results, and other relevant information to project stakeholders
Business Process Lead
Tata Consultancy Services
- Acting mentor to 18 associates in the team to provide procedural training and ensure on-time assignment delivery along with providing floor support and audit & quality check as process supervisor
- Identified redundant & duplicative tasks across 4 processes which resulted in enhancing operational efficiency with a cumulative total of over 200 hours annually
- Additionally, proposed 2 process improvements to stakeholders
- Created an innovative process testing solution that aided process improvement resulting in an annual save of over 100 hours and more importantly, eliminated cost-inducing procedures leading to significant cost saving for the company
- Achieved 100% quality in tasks assigned over the last 2 years with no errors as a result of extensive process knowledge and a record target of completing over 95% of assignments before time
- Led & conducted multiple training sessions for a group of +25 individuals to enhance their product & process knowledge & recently, assigned, as the key Trainer for new joiners to the team
- Promoted from Band 2 to Band 3 grade and awarded ‘Star Performer’ for 3 consecutive quarters
- Only candidate to be selected amongst a team of +25 contributors for the globally coveted ‘Train the Trainer’ program
- Awarded ‘Service & Commitment Award’ and ‘Special Initiative Award’ in recognition of efforts towards improvement in process efficiency & superior performance delivery.
Head - Customer Service Representative
The Travel Diary
09.2015 - 03.2016
- Successfully closed over +15 monthly deals and exceeded revenue target of the company by +50% by networking with various travel partners, such as, logistics partners, lodging & restaurant partners.
Senior Process Associate
Lester Infoservices Limited
08.2013 - 08.2015
- Worked closely with global stakeholders from the U.S., Australia & United Kingdom directly to provide innovative solutions that aligned with their requirements which helped to strengthen existing client business with +85% success rate
- Consistently exceeded set monthly targets by 100% and consequently, awarded “Best Team Performer – 2014”in recognition of contribution to increased revenue for the team
- Promoted from grade Level 1 to Level 2 as a Subject Matter Expert within 1 year and achieved maximum customer retention target by developing strong rapport with existing customers.
Education
Masters of Commerce -
University of Mumbai
Maharashtra, IndiaBachelors of Commerce - undefined
University of Mumbai
Maharashtra, IndiaSkills
Team Management
Leadership
Business Analysis
Operational Excellence
Process improvement expertise
Requirements Analysis
Risk Management
Time Management
Certification
ISTQB-The International Software Testing Qualifications Board
Extracurricular Activities
Led the school & college team to several victories as the cricket team captain and part of the coveted Mumbai Cricket Association (MCA) ‘C’ Division cricket team as Vice-captain Participated in the coveted Time Shield tournament
Was invited to play for Cricket Jr. County Club, Crawfford, UK. National level softball player representing Maharashtra state & district level football player representing Thane district.
Interests
Software
JIRA
Confluence
Salesforce
Jigsaw
Spatial Net
Microsoft Excel
Microsoft Powerpoint
Remedy
Microsoft Word
Appian
Languages
English
Marathi
Hindi
Timeline
Head - Customer Service Representative
The Travel Diary
09.2015 - 03.2016
Senior Process Associate
Lester Infoservices Limited
08.2013 - 08.2015
UAT Tester
Tata Consultancy Services
4 2016 - Current
Business Process Lead
Tata Consultancy Services
Masters of Commerce -
University of Mumbai
Bachelors of Commerce - undefined
University of Mumbai
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