Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Subodha Kumar Giri

Subodha Kumar Giri

Delhi

Summary

Proposed an illustrated career of nearly 16 years in managing the entire amount of operations inclusive of Dinning Services, Kitchen Services, Housekeeping Services and Guest commutation. Insightful professional with notable success in planning and managing the entire range of operations including resource planning, material management, procurement & maintenance of inventory levels. Expertise in monitoring job performance and reporting issues to management; ensured delivery of quality services to the clients with adherence to the procedures and safety guidelines. Customer Centric Professional; successfully addressed and resolved guest complaints about service and equipment which resulted in achievement of guest satisfaction matrices. Administered vendor management activities; coordinated with Suppliers to ensure on time delivery of supplies for smooth running of operations. Impressive success in conceptualizing, formulating and controlling the budgets for meeting the business objectives. Excellence in adopting stringent quality measures including preparation / maintenance of necessary MIS reports to ensure compliance with organizational objectives & standards; resourceful in resolving administrative issues, adhering to statutory compliances, spearheading process improvement initiatives and developing safety procedure. Proficient in leading diverse teams including Recruitment, Training, Motivation and Job Engagement.

Overview

17
17
years of professional experience

Work History

Asst. General Manager

Moustache Hotel and Resorts
Goa
08.2024 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.

General Manager

Treehouse Silken Sand Hotel
Goa
03.2023 - 06.2024
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Prepared annual budgets with controls to prevent overages
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Introduced new methods, practices and systems to reduce turnaround time
  • Evaluated suppliers to maintain cost controls and improve operations
  • Increased profit by streamlining operations
  • Identified procedure or process changes required to improve performance and productivity
  • Reviewed operations reports to understand numbers and trends

Operations Manager

Treehouse Neptune & Neptune Inn Hotel
Goa
08.2021 - 03.2023
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Prepared annual budgets with controls to prevent overages
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Introduced new methods, practices and systems to reduce turnaround time
  • Evaluated suppliers to maintain cost controls and improve operations
  • Increased profit by streamlining operations
  • Identified procedure or process changes required to improve performance and productivity
  • Reviewed operations reports to understand numbers and trends

Operations Manager

Treehouse Chail Villa
Shimla
12.2020 - 08.2021
  • Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Complete all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions
  • Oversee Assistant Front Desk Managers
  • Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes
  • Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant
  • Assist hotel managers and cruise specialists with shipboard sales
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Bussers, Food Runners, Bartenders and Hosts/Hostesses
  • Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations
  • Also assist with overall Food & Beverage financial success including adherence to purchasing standards
  • Develop and implement beverage menus
  • Create promotions, special offerings, event opportunities to drive bar and restaurant business
  • Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes

Operations Manager

Siesta Hospitality Services LTD
Gurugram
01.2015 - 11.2019
  • Directing end-to-end Operations inclusive of managing all the departments of the assigned region
  • Recruiting new employees and training them for the operations jobs, current status of hotel industries and industries technical knowledge to enhance the skillset of the staff
  • Taking adequate measures for maintaining balance between the available funds and the requirement and meeting present revenue & profitability norms
  • Showcasing excellence in developing and formulating budgets and ensuring control of budgets to manage the operations as per organizational needs & parameters
  • Identifying and developing potential vendors for the right sourcing, achieving cost effective purchases of materials
  • Assuring maximum guest/customer satisfaction by closely interacting with them to understand the requirements & customizing services to their needs; scrutinizing and maintaining the Guest Satisfaction Score
  • Acting as a training specialist; imparting knowledge to the staff by conducting multiple training sessions on Dinning Services, Kitchen Services, Housekeeping Services and Guest commutation
  • Establishing standard operating procedures for cleaning & developing new procedures to increase efficiency of staff
  • Supervising wide variety of activities inclusive of performing audits, preparing duty rosters and supervising the discipline and conduct of the staff
  • Facilitating proper communication within the department by conducting regular meetings with the staff
  • Coordinating and collaborating with other managers to ensure proper functioning of the operations
  • Counseling and motivating employees on various duties
  • Checking the reports, files, registers maintained in the department
  • Growth Path: Joined as Assistant Customer Service Manager (2015), later got promoted to Manager (2018)

Assistant Customer Service Manager

Siesta Hospitality Services LTD
Gurugram
01.2015 - 09.2018
  • Directing end-to-end Operations inclusive of managing all the departments of the assigned region
  • Recruiting new employees and training them for the operations jobs, current status of hotel industries and industries technical knowledge to enhance the skillset of the staff
  • Taking adequate measures for maintaining balance between the available funds and the requirement and meeting present revenue & profitability norms
  • Showcasing excellence in developing and formulating budgets and ensuring control of budgets to manage the operations as per organizational needs & parameters
  • Identifying and developing potential vendors for the right sourcing, achieving cost effective purchases of materials
  • Assuring maximum guest/customer satisfaction by closely interacting with them to understand the requirements & customizing services to their needs; scrutinizing and maintaining the Guest Satisfaction Score
  • Acting as a training specialist; imparting knowledge to the staff by conducting multiple training sessions on Dinning Services, Kitchen Services, Housekeeping Services and Guest commutation
  • Establishing standard operating procedures for cleaning & developing new procedures to increase efficiency of staff
  • Supervising wide variety of activities inclusive of performing audits, preparing duty rosters and supervising the discipline and conduct of the staff
  • Facilitating proper communication within the department by conducting regular meetings with the staff
  • Coordinating and collaborating with other managers to ensure proper functioning of the operations
  • Counseling and motivating employees on various duties
  • Checking the reports, files, registers maintained in the department
  • Later got promoted to Manager (2018)

Resident Manager

Cambay Hotels And Resorts
Ahmedabad
06.2013 - 12.2014
  • Growth Path: Joined as Assistant Front Office Manager (2013) later got promoted to Resident Manager (2014).

Front Office Manager

Hotel Cambay Sapphire
Ahmedabad
06.2013 - 12.2014

Assistant Front Office Manager

Hotel Cambay Grand
Ahmedabad
08.2012 - 06.2013
  • Got promoted to Front Office Manager.

Front Office Manager

Velvet Apple Hotel
01.2011 - 07.2012
  • Handling Overall Front Office Department

Duty Manager

Tivoli Garden Hotel
Chattarpur
01.2009 - 01.2011
  • Later got promoted from FOE

Front Office Assistant

Hotel Courtyard Residency
09.2009 - 09.2009
  • Front Office associates are responsible for the guest registration process and communication of hotel services and promotions
  • This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience

HOT

Kesarval Garden Retreat
Goa
03.2008 - 12.2008
  • Hotel Operations Training

Education

Diploma - Hotel Management, Catering Technology and Applied Nutrition

Durgapur Society of Professional Studies
Durgapur
06.2009

Associate of Arts: BA - BA

S R College
Odisha
06.2006

Skills

  • Hotel Operations
  • Documentation and control
  • Policy and procedure modification
  • Proficient in [Software]
  • Staff Management
  • Relationship building
  • Hotel information
  • Issue handling
  • Workflow planning
  • Hotel Management
  • City And Guilds
  • Employee Relations
  • Team leadership strength
  • Workflow Coordination
  • Training and development skill
  • Employee Scheduling
  • Operations Management

Accomplishments

  • Operations Manager
  • Dancing: I can dance with any song. It may not be in a professional way but manage.

Languages

English
Upper Intermediate
B2
Hindi
Advanced
C1
Odia
Beginner
A1
Bengali
Intermediate
B1

Timeline

Asst. General Manager

Moustache Hotel and Resorts
08.2024 - Current

General Manager

Treehouse Silken Sand Hotel
03.2023 - 06.2024

Operations Manager

Treehouse Neptune & Neptune Inn Hotel
08.2021 - 03.2023

Operations Manager

Treehouse Chail Villa
12.2020 - 08.2021

Operations Manager

Siesta Hospitality Services LTD
01.2015 - 11.2019

Assistant Customer Service Manager

Siesta Hospitality Services LTD
01.2015 - 09.2018

Resident Manager

Cambay Hotels And Resorts
06.2013 - 12.2014

Front Office Manager

Hotel Cambay Sapphire
06.2013 - 12.2014

Assistant Front Office Manager

Hotel Cambay Grand
08.2012 - 06.2013

Front Office Manager

Velvet Apple Hotel
01.2011 - 07.2012

Front Office Assistant

Hotel Courtyard Residency
09.2009 - 09.2009

Duty Manager

Tivoli Garden Hotel
01.2009 - 01.2011

HOT

Kesarval Garden Retreat
03.2008 - 12.2008

Diploma - Hotel Management, Catering Technology and Applied Nutrition

Durgapur Society of Professional Studies

Associate of Arts: BA - BA

S R College
Subodha Kumar Giri