Summary
Work History
Education
Skills
Accomplishments
Personal Qualities
Key Responsibilities Handled
Languages
Computer Proficiency
Timeline
Generic

Jayshree Aloni

Associate Implementation Executive
Nagpur

Summary

Dynamic and motivated professional eager to contribute to a progressive organization that fosters growth and knowledge empowerment. With 7 months of experience as a Customer Support Executive, demonstrated strong customer orientation and exceptional communication skills. Proven ability to follow up diligently and collaborate effectively within a team environment. Adept at thriving under pressure and adapting to new challenges, committed to enhancing the organizational brand through dedicated service and innovative solutions.

Work History

Associate Implementation Executive

Yardi Software India Private Limited
12.2024 - 04.2025
  • Understand, identify, and research requirements; manage project value and goals; resolve variances to maintain accuracy.
  • Assist with project inquiries, and provide timely responses to enhance customer satisfaction.
  • Prepare and deliver receivable statements based on various billing methodologies, monthly variance analysis, detailing the allocated charges, accounts, and bank reconciliations, and any other charges reflected in the general ledger entries for the month.
  • As a POC, cultivates and maintains strong relationships with other team members(Internal and US) & clients.
  • Maintained updated knowledge of industry standards and best practices.
  • Prepared reports and presentations to summarize findings and recommendations.
  • Managed communications and scheduling for executive meetings.

Customer Support Executive

Tech Mahindra
12.2016 - 06.2017
  • Working as Customer Support Executive at Tech Mahindra Pune in IB process from Dec’16 – Jun’ 2017
  • Handled Escalation calls

Education

M.C.A -

Pune University
01.2015

B.C.A - undefined

Nagpur University
01.2013

H.S.C Exam - undefined

Bharat Vidyalaya
03.2010

S.S.C. Exam - undefined

S.S.M Vidyalaya
03.2008

Skills

Software testing certification

Accomplishments

  • Participated in” National Code debugging competition.
  • Participate in College Level C Competition
  • FREE INDIA CLASSIFIEDS- JAVA

Personal Qualities

  • Good communication skills in written and verbal both.
  • Strong motivational and logical skills.
  • Good interpersonal abilities
  • Quick learner
  • Team Player
  • Ability to produce the best result in pressure situations.

Key Responsibilities Handled

  • Attending escalation calls apart from taking normal calls.
  • Managing the team effectively to ensure achievement of target and performance
  • To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members
  • Conveying the client requirements to the team with regards to the process.
  • Attaining daily, weekly and monthly targets specified by the process.
  • Adhering to the schedule as prescribed by the TL.
  • Providing the feedback to the process manager at the end of the day.

Languages

English
Hindi
Marathi

Computer Proficiency

Well versed in working with computer.

Timeline

Associate Implementation Executive

Yardi Software India Private Limited
12.2024 - 04.2025

Customer Support Executive

Tech Mahindra
12.2016 - 06.2017

B.C.A - undefined

Nagpur University

H.S.C Exam - undefined

Bharat Vidyalaya

S.S.C. Exam - undefined

S.S.M Vidyalaya

M.C.A -

Pune University
Jayshree AloniAssociate Implementation Executive