Dynamic and motivated professional eager to contribute to a progressive organization that fosters growth and knowledge empowerment. With 7 months of experience as a Customer Support Executive, demonstrated strong customer orientation and exceptional communication skills. Proven ability to follow up diligently and collaborate effectively within a team environment. Adept at thriving under pressure and adapting to new challenges, committed to enhancing the organizational brand through dedicated service and innovative solutions.
Work History
Associate Implementation Executive
Yardi Software India Private Limited
12.2024 - 04.2025
Understand, identify, and research requirements; manage project value and goals; resolve variances to maintain accuracy.
Assist with project inquiries, and provide timely responses to enhance customer satisfaction.
Prepare and deliver receivable statements based on various billing methodologies, monthly variance analysis, detailing the allocated charges, accounts, and bank reconciliations, and any other charges reflected in the general ledger entries for the month.
As a POC, cultivates and maintains strong relationships with other team members(Internal and US) & clients.
Maintained updated knowledge of industry standards and best practices.
Prepared reports and presentations to summarize findings and recommendations.
Managed communications and scheduling for executive meetings.
Customer Support Executive
Tech Mahindra
12.2016 - 06.2017
Working as Customer Support Executive at Tech Mahindra Pune in IB process from Dec’16 – Jun’ 2017
Handled Escalation calls
Education
M.C.A -
Pune University
01.2015
B.C.A - undefined
Nagpur University
01.2013
H.S.C Exam - undefined
Bharat Vidyalaya
03.2010
S.S.C. Exam - undefined
S.S.M Vidyalaya
03.2008
Skills
Software testing certification
Accomplishments
Participated in” National Code debugging competition.
Participate in College Level C Competition
FREE INDIA CLASSIFIEDS- JAVA
Personal Qualities
Good communication skills in written and verbal both.
Strong motivational and logical skills.
Good interpersonal abilities
Quick learner
Team Player
Ability to produce the best result in pressure situations.
Key Responsibilities Handled
Attending escalation calls apart from taking normal calls.
Managing the team effectively to ensure achievement of target and performance
To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members
Conveying the client requirements to the team with regards to the process.
Attaining daily, weekly and monthly targets specified by the process.
Adhering to the schedule as prescribed by the TL.
Providing the feedback to the process manager at the end of the day.
Account Manager, Client Service Delivery at Yardi Software India Private LimitedAccount Manager, Client Service Delivery at Yardi Software India Private Limited