Subrahmanyam Pallapotula

• Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
• Boosted client satisfaction by effectively managing and resolving account issues.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Contributed to annual revenue goals by selling new services and developing new accounts.

Key role is to know the existing IT infrastructure of a company by speaking with IT directors/ Managers and

advising the betterment to be done which would benefit their productivity.

Providing complete IT infrastructure for new startups by knowing their Business requirements.

Retaining customers who were former Dell customers and major focus is to introduce new customers to Dell product line is a part of my job.

Responsible for selling Dell EMC Networking products and services. Provides technical advice to the inside sales teams during the sales process. Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone and e-mail) or working with subject matter expert to address a solution of even higher complexity. Advising customer about or product features, configurations, pricing, services and availability

Principal Accountabilities:

• Handling an account base which includes more than 900 companies, by interacting with IT/finance directors.
• Providing Networking specific expertise.
• Act as technical resource to support the sales organization to meet and/or exceed their objectives in terms of Customer requirement.
• Identify customer needs/ requirements, and recommend appropriate products and solutions.
• Provide pre-sales technical support during the sales process.
• Remain up-to-date on new products, technology, and services offerings.
• To be current in the industry and vertical solutions as well
• Assists in the on-going technical education and development of the broader team
• Promote and position key strategic products and service offerings

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Informed customers of promotions to increase sales productivity and volume.