Summary
Overview
Work History
Education
Skills
Project highlights
Certification
Timeline
Generic

SUBRAHMANYAM VEMURI

HYDERABAD HYDERABAD

Summary

Dynamic Scrum Master with proven expertise at UST in Agile methodology and stakeholder engagement. Successfully led multiple projects, enhancing sprint performance and implementing process improvements. Skilled in requirements gathering and backlog management, driving high adoption rates through effective training and documentation. Committed to delivering operational excellence and fostering team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Scrum Master/Business Analyst (ITSM & FSM)

UST
HYDERABAD
07.2022 - Current
  • Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
  • Identified, addressed and either resolved or escalated project issues.
  • Maintain and monitor all the business requirements for their backlog and schedule it for development, testing and Implementation plan agreed with stake holders.
  • Identify process enhancements according to agile methodology, and recommend process improvements, automating repetitive tasks and redesigning workflows for efficiency.
  • Constantly engage and communicate with stakeholders to keep them informed of their requirements status, ensuring that the respective project progresses smoothly and meets their objectives.
  • Creating contingency plans for identified risks and outlining strategies to address them timely.
  • Support post-implementation with required training documents, which help in a high adoption rate and improve productivity.
  • Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.

Business Analyst (Incident & Change Management)

Sunera Technologies
HYDERABAD
05.2021 - 07.2022
  • Work with service owners in identifying the business requirements.
  • Check the existing workflow for the services that are currently being followed and the users' patterns for reporting the changes and incidents.
  • Provide the detailed functionalities of the service desk tool to product owners for a better understanding of the workflow process in the tool.
  • Prepare the business requirement document for the workflow built in the service desk tool, and present it to the service owner for review.
  • Provide the timeline for the implementation plan, and the mitigation plan for the implementation activity.
  • Train, coach, and mentor Service Desk Specialists (Level 1/2).
  • Oversee staff activities.
  • Builds or obtains (from other departments) training material for support staff.
  • As needed, schedule employees' working times, and provide backup support to overview code deployment activity.
  • Overview of communication for change deployment activities to the organization.
  • Build the schedule reports for the new business process.

Administrator, Test Lead, ITSM Team Member

CA Technologies
04.2012 - 01.2019
  • Worked as an administrator of the Intelligent Service Management (ISM) Service Desk tool, which is a cloud-enabled application.
  • Handling the quarterly Upgrade activity for Intelligent Service Management (ISM) Service Desk to identify the potential changes in the current ITIL process.
  • Migrating all service desks under one roof to support the users (Facilities, HR, Procurement, Security Management, etc.).
  • Ensured that the Request Fulfillment process is compliant with SOX controls and drives operational excellence across the IT Unit.
  • Defining, monitoring, and reporting metrics and KPIs for processes.
  • Ensuring SLA/OLAs are met as agreed with the business,
  • Handling QAR document reviews, and updating them when required for the process changes.

Education

Master of Science - Computer Applications Development

Holy Mother P.G College
Hyderabad
01-2011

Skills

  • Agile methodology
  • Scrum framework
  • Project management
  • Stakeholder engagement
  • Requirements gathering
  • MS office
  • Risk assessment
  • Backlog management
  • Business analysis
  • Team building
  • User story creation
  • Documentation and reporting

Project highlights

  • UST Hyderabad, ServiceNow BA (ITSM), Work with Product owners in identifying the business requirements, Check the existing workflow the services are currently following and the users pattern for reporting the request and incidents, Responsible to capture the current Service catalog and workflow and provide the areas of improvement, Prepare documents for Service Catalog, Workflow/process flow, SOP document for the Services, ASIS document, Process maturity assessment
  • One shop stop, BA and Test lead, Work with other Product owners in identifying the business requirements, Check the existing workflow the services are currently following and the users pattern for reporting the request and incidents, Provide the detailed functionalities of the service desk tool to product owners for a better understanding the workflow process in the tool, Prepare the Business requirement document for the workflow built in the service desk tool and present it to the Product Owner for review, Provide the timeline for the migration plan and mitigation plan for the migration activity, Configure the business requirements in the service desk non-production environment for business user's validation, Train, coach and mentor Service Desk Specialists (Level 1 / 2), Manage process for communicating migration activities to the organization, Build the schedule reports for the new business process
  • Change Management Team, Change Management Team, Streamline the Change Management process and document all the infrastructure activities to presenting it for Audit team, Check for the exiting functionalities and the data which are connected, List the data points and the functionalities which need to be tested after the migration, Schedule meeting with the stack holders to check the status, Validate the audit requirement documents for the data migration, Prepare the detail documentation for CAB meeting.

Certification

  • ServiceNow Certified System Administration, 2019
  • ITIL V4 Foundation Certified
  • Scaled Agile Framework (SAFe)
  • Certified Scrum Master (CSM)
  • Business English Certificate Preliminary (BEC Level B1)

Timeline

Scrum Master/Business Analyst (ITSM & FSM)

UST
07.2022 - Current

Business Analyst (Incident & Change Management)

Sunera Technologies
05.2021 - 07.2022

Administrator, Test Lead, ITSM Team Member

CA Technologies
04.2012 - 01.2019

Master of Science - Computer Applications Development

Holy Mother P.G College

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