Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SUBRAMANI MURUGESAN

SUBRAMANI MURUGESAN

CHENNAI

Summary

Dynamic Deputy Station Manager at US BANGLA AIRLINES PVT LTD with proven expertise in operations management and team leadership. Enhanced passenger experience through strategic initiatives and effective problem-solving. Skilled in flight coordination and compliance, consistently delivering high service quality while fostering a motivated team environment. Dedicated Station Manager executing diverse functions of production and delivery of studio operations. Positive and upbeat team player with good communication, organizational and time management abilities. Expert communicator with personable and highly articulate style.

Overview

18
18
years of professional experience

Work History

Deputy Station Manager

US BANGLA AIRLINES PVT LTD
CHENNAI
07.2022 - 04.2025
  • Supervised daily airport operations and ensured compliance with safety regulations.
  • Coordinated flight schedules and managed aircraft turnaround times effectively.
  • Developed strategies to enhance passenger experience during check-in and boarding processes.
  • Implemented inventory control measures for operational supplies and equipment usage.
  • Resolved passenger inquiries and complaints promptly to maintain service quality standards.
  • Conducted regular safety audits to identify potential risks in airport operations.
  • Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
  • Developed successful team-building initiatives to motivate team members.

SHIFT INCHARGE

AIASL
CHENNAI
07.2010 - 07.2022
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Executive

LIVEWEL AVAITION SERVICES PVT LTD
CHENNAI
10.2008 - 06.2010
  • Managed customer inquiries through various communication channels efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CUSTOMER SERVICE(Trainee)

INDIAN AIRLINES
CHENNAI
09.2007 - 09.2008
  • Assisted customers with inquiries and product information.
  • Developed strong knowledge of product offerings and services.
  • Handled customer complaints with professionalism and empathy.

CUSTOMER SERVICE(Trainee)

AIR INDIA FHU CARGO
CHENNAI
03.2007 - 08.2007
  • Greeted customers and ascertained their needs.
  • Maintained customer records in database system.

Education

B.COM - Accounting

SRI CHANDRASEKHARENDRA SARASWATHI VISWA MAHAVIDYAL
CHENNAI,INDIA
03-2007

DIPLOMA IN INTERNATIONAL AIRLINES AND TRAVEL MANAGEMENT - AIRPORT

INTERNATIONAL AIRLINES ACADEMY
CHENNAI,INDIA
03-2007

Skills

  • Team Management
  • Customer Service
  • Communication
  • Problem-Solving
  • Decision Making
  • Operations management
  • Flight coordination
  • Passenger experience
  • Financial Acumen

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Deputy Station Manager

US BANGLA AIRLINES PVT LTD
07.2022 - 04.2025

SHIFT INCHARGE

AIASL
07.2010 - 07.2022

Customer Service Executive

LIVEWEL AVAITION SERVICES PVT LTD
10.2008 - 06.2010

CUSTOMER SERVICE(Trainee)

INDIAN AIRLINES
09.2007 - 09.2008

CUSTOMER SERVICE(Trainee)

AIR INDIA FHU CARGO
03.2007 - 08.2007

B.COM - Accounting

SRI CHANDRASEKHARENDRA SARASWATHI VISWA MAHAVIDYAL

DIPLOMA IN INTERNATIONAL AIRLINES AND TRAVEL MANAGEMENT - AIRPORT

INTERNATIONAL AIRLINES ACADEMY

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