Subramani Raju
Mumbai
Summary
Dynamic Assistant Manager with extensive experience at STANDARD CHARTERED BANK, excelling in compliance monitoring and customer relationship management. Proven track record in transaction management and problem-solving, enhancing service quality and operational efficiency. Adept at navigating regulatory frameworks while leading teams to achieve strategic goals and improve client satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Manager
STANDARD CHARTERED BANK
Mumbai
2023.06 - Current
- Managing client transaction in a timely manner i.e Cash, FX, Trade, Loan Drawdown.
- Liaised with credit and legal officers to secure necessary approvals for transaction processing deviations after receipt of mandatory documents from client.
- Coordinated with back-end team to load limits promptly after receiving documents from client.
- Followed up with clients to ensure timely execution of documents for limit renewal on an annual basis.
- Ensure Completion of Documentation within timeline to load limit in all systems.
- Liaising with different team like CDD/IMO/Account opening or review team for the completion of periodical review of client account.
- Managed team operations to ensure compliance with banking regulations and policies.
- Engaged and collaborated with clients and RMs to understand client working patterns and business portfolios.
- Assisted in developing strategies to enhance customer service experience and satisfaction.
- Monitored daily transactions for accuracy and adherence to financial standards.
- Facilitated communication between departments to streamline operational processes and information flow.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Supported management in implementing new banking products and services for clients.
Assistant Manager
STANDARD CHARTERED BANK
Mumbai
2022.02 - 2023.06
- Managed trade desk operations for import transactions for SME and corporate clients.
- Reviewed import transaction documents per LC requirements and coordinated with back-office for efficient processing.
- Assisted customers with urgent and priority transactions to ensure timely processing.
- Handling all import payment, collection document under URC 522.
- Provide a daily liaison function between Customers, RM's, and all product processing areas.
- Maintain the NOSTRO/VOSTRO credits and analyze, reconcile, balance, and provide timely disposal Instructions to clients and identify and escalate cases to the clients for immediate action.
- Facilitated monthly feedback meetings with clients to enhance service quality and address issues, ensuring alignment with client expectations.
- Maintain monthly volume variance records for all export product to provide timely operational information to senior management.
Deputy Manager
HDFC BANK LTD
Mumbai
2018.04 - 2022.02
- Handling Trade Desk for Import and Export for both SME and Corporate Clients.
- Handling transaction for Day in and Out for all trade products and A2 remittance.
- Scrutinized import/export documents according to letter of credit and routed transactions to back-office team for processing.
- Resolved discrepancies at client level and facilitated internal approval processes.
- Regulatory Follow up and closure of IDPMS/EDPMS queries.
- Handholding customers' urgent and priority transaction.
- Handling all import payment, collection document under URC 522.
- Managed inward and outward allocation of trade documents.
- Tracked FT utilization to ensure timely processing of export bills.
- Implemented compliance measures following regulatory guidelines and policies.
- Managed daily banking operations to ensure efficient customer service delivery.
- Analyzed customer feedback to identify areas for service improvement.
- Monitored financial transactions for accuracy and adherence to protocols.
Assistant Manager
YES BANK LTD
Mumbai
2016.04 - 2018.04
- Scrutinized documents for open account payment, ensuring compliance with internal bank guidelines, RBI regulations, and uniform rules.
- Authorized import collection bills according to URC 522 guidelines and bank policy.
- Resolved import product queries at Indian branch, enhancing client support and satisfaction.
- Resolving queries pertaining to import by sending and receiving swift messages (MT799, 999 and 299).
- Import products doc checking (Document under LC scrutiny).
Deputy Manager
KOTAK MAHINDRA BANK LTD
Mumbai
2014.09 - 2016.03
- Authorized import payments including MT202, MT103, and MT110 transactions.
- Authorization of bills Import Collection as per URC 522 guideline and Bank policy.
- Scrutinizing the document for LC payments and BC payments as per internal guidelines, LC terms and BC interest payment schedule.
- Raised transactions to treasury promptly for rate confirmations and ensured document cleanliness for fixed and sensitive clients.
- Resolved import-related queries by effectively managing swift communications (MT799, 999, and 299).
- Handled and resolved various queries related to import products in collaboration with Indian branch.
- Cross-trained in various import products, enhancing versatility in document scrutiny under LC.
Process Executive
JP Morgan Service Private India Limited
Malad
2012.02 - 2014.09
- Executed the issuance of Letters of Credit to facilitate international trade transactions.
- Interpret Evaluate and Process Import and Export Fanfold as per the Letter of Credit and collection bills under URC.
- Interpret, Evaluate and Process incoming swift messages related to the import and export transaction.
- Generated detailed import and export reports, including maturity reports, while processing transactions on main queue.
- Reviewing all the discrepancies and escalate/discuss for a decision with Team Leader.
- Interpreted and executed instructions to protect bank assets.
- Streamlined operations by reducing turnaround time and minimizing errors through process improvements.
- Resolved branch queries via phone and email, ensuring timely and accurate support.
Assistant Accountant
GEOTRANS INDIA LOGISTICS CO PVT LTD
Mumbai
2011.06 - 2012.02
- Maintained daily cash flow, bank reconciliation statements, petty cash entries, sales invoices, debit credit vouchers, and payroll for staff salary using TALLY 9 ERP.
- Collected payments from customers through direct visits, enhancing cash flow management.
- Depositing Cash and Withdrawals in Banks.
- Supported logistics operations at Logistics Co Pvt Ltd, contributing to seamless business processes.
Education
Advance Certificate - Foreign Trade
Indian Merchants Chamber
Mumbai2012-01
B.Com -
Mumbai University
Mumbai2011-01
H.S.C -
State Board of Maharashtra
Maharashtra2008-01
S.S.C -
State Board of Maharashtra
Maharashtra2006-01
FOREIGN EXCHANGE OPERATIONS CERTIFICATE -
IIBF
Diploma in Computer Programming - MS Word, MS Excel, MS PowerPoint, Internet
Skills
- Transaction management
- Compliance monitoring
- Regulatory adherence
- Documentation compliance
- Transaction management
- Team leadership
- Problem solving
- Problem solving
Languages
- Hindi
- Marathi
- Tamil
- English
- Hindi
- Marathi
- Tamil
Hobbies and Interests
- Listening music
- Playing Chess
- Carom
Areas Of Interest
- Financial sector
- Banking
- Insurance
- operation
- back office
- customer service
Personal Information
- Passport Number: Z6756101
- Date of Birth: 10/28/88
- Gender: Male
- Marital Status: Married
Timeline
Assistant Manager
STANDARD CHARTERED BANK
2023.06 - Current
Assistant Manager
STANDARD CHARTERED BANK
2022.02 - 2023.06
Deputy Manager
HDFC BANK LTD
2018.04 - 2022.02
Assistant Manager
YES BANK LTD
2016.04 - 2018.04
Deputy Manager
KOTAK MAHINDRA BANK LTD
2014.09 - 2016.03
Process Executive
JP Morgan Service Private India Limited
2012.02 - 2014.09
Assistant Accountant
GEOTRANS INDIA LOGISTICS CO PVT LTD
2011.06 - 2012.02
Advance Certificate - Foreign Trade
Indian Merchants Chamber
B.Com -
Mumbai University
H.S.C -
State Board of Maharashtra
S.S.C -
State Board of Maharashtra
FOREIGN EXCHANGE OPERATIONS CERTIFICATE -
IIBF