Subramaniam Ramaswamy
Senior Manager - Digital Practice & Delivery
Bengaluru
Summary
Dynamic Senior Manager with extensive experience in operations management and cross-functional leadership. Known for implementing operational standards and enhancing team productivity, contributing to successful project outcomes and long-term client relationships.
Overview
25
25
years of professional experience
Work History
Senior Manager, Digital Practice & Delivery
Cognizant Technologies Solutions
08.2021 - Current
- Built strong relationships with clients and stakeholders, fostering long-term partnerships and securing repeat business.
- Directed campaign management and analytics delivery for major US bank utilizing Adobe Analytics, Adobe Campaign, and Unica.
- Directed client engagement and team performance across multiple delivery streams.
- Contributed to practice development through effective management of RFIs, RFPs, pricing, recruitment ramp-ups, and go-live phases.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Led client engagement and coordinated team performance across multiple delivery streams to enhance service delivery.
- Implemented and developed operational standards, policies and procedures.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented agile methodologies to enhance team collaboration and streamline project completion times.
Senior Manager, Digital Ecosystem Development
Cognizant Technologies Solutions
08.2020 - 07.2021
- Cultivated and directed strategic partnerships, enhancing developer adoption and contributing to business growth across Huawei Mobile Services (HMS)
- Coordinated global partner onboarding for new search engine product, facilitating 250 integrations across APAC and EMEA.
- Formulated agile workflows and dashboards to streamline go-live coordination and support operations.
Advising Partner / BC & Startup Ventures
Various
11.2017 - 07.2020
- Directed product strategy and mobile app development for Emptorex eCom, focusing on innovative pricing models and engaging investors.
- Navigated pisquare.io in aligning AI/ML solutions with business development goals and advancing client acquisition efforts
Senior Manager, Strategic Initiatives, Product Ops
Altisource Portfolio Solutions
06.2013 - 11.2017
- Established short-term product operations team to oversee interim product integration operations while contributing new user stories for long-term automation
- Orchestrated teamwork across diverse functions to advance "change the business" initiatives.
- Coordinated efforts with engineering manager to establish mapping tool that links source MLS input and destination output.
- Directed onboarding process for new client on hubzu.com, an online real estate platform, while ensuring content quality across listings.
- Monitoring site quality to maintain appropriate text, images, and URLs.
Head - Corporate Website
Neusoft Inc
06.2010 - 12.2012
- Spearheaded global content strategy and UX for neusoft.com, collaborating with business unit heads and localization teams.
- Collaborated with CEO and leadership to design business unit representation on website and define verticals.
- Generated new content by engaging marketing and translation agencies.
Assistant Manager – Web Operations
Tesco Hindustan Service Centre
08.2008 - 06.2010
- Supervised web design and trading operations for Tesco UK’s direct and grocery segments, ensuring alignment with business goals.
- Established and expanded 30-member delivery team, significantly improving operational efficiency and site performance.
- Managed day-to-day operations to consistently meet performance, quality and service expectations.
- Developed strong working relationships with stakeholders, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Lead – APJ Global ECommerce
Dell International Services
08.2006 - 08.2008
- Executed product launches and managed product lifecycle across dell.com APJ regions, ensuring timely delivery and market readiness.
- Coordinated with APJ teams and oversaw regional delivery, aligning efforts with global ecommerce initiatives to support strategic objectives.
Team Leader – Global Online
Hewlett-Packard Inc
08.2002 - 08.2006
- Managed technical support teams in imaging and printing group, ensuring efficient operations.
Led technical content writing team, enhancing documentation quality and consistency. Oversaw various teams, maintaining high productivity and synergy. - Established performance expectations for team, tracked progress towards goals, and delivered constructive feedback.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined work processes, resulting in enhanced team productivity through regular performance reviews.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Technical Support Executive
Dell International Services
08.2001 - 08.2002
- Delivered customer service by promptly addressing concerns and providing clear, concise technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Enhanced customer satisfaction through timely and accurate technical support for software and hardware issues.
Education
Bachelor of Commerce - Accounting, Business Math
Bangalore University
Bengaluru, India 04.2001 -
Master of Computer Applications - Computer Science
Madurai Kamaraj University
Bengaluru, India 04.2001 -
Skills
Operations management
Data-driven decision making
Cross-functional team leadership
Teamwork and collaboration
Project management
Customer relationship management
Business development
Training and development
Timeline
Senior Manager, Digital Practice & Delivery
Cognizant Technologies Solutions
08.2021 - Current
Senior Manager, Digital Ecosystem Development
Cognizant Technologies Solutions
08.2020 - 07.2021
Advising Partner / BC & Startup Ventures
Various
11.2017 - 07.2020
Senior Manager, Strategic Initiatives, Product Ops
Altisource Portfolio Solutions
06.2013 - 11.2017
Head - Corporate Website
Neusoft Inc
06.2010 - 12.2012
Assistant Manager – Web Operations
Tesco Hindustan Service Centre
08.2008 - 06.2010
Lead – APJ Global ECommerce
Dell International Services
08.2006 - 08.2008
Team Leader – Global Online
Hewlett-Packard Inc
08.2002 - 08.2006
Technical Support Executive
Dell International Services
08.2001 - 08.2002
Master of Computer Applications - Computer Science
Madurai Kamaraj University
04.2001 -
Bachelor of Commerce - Accounting, Business Math
Bangalore University
04.2001 -