Subramanian P
Tirunelveli
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
6
6
years of professional experience
Work History
Service Manager
Athen KTM
Nagercoil
05.2023 - 03.2025
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created employee work schedules to keep shifts properly staffed.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed customer billing statements for accuracy prior to release.
- Reviewed completed work to verify consistency, quality, and conformance.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
Branch Incharge
Susee Bajaj
Tirunelveli
09.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Technician
Hero Vijay Bikes
Tirunelveli
03.2019 - 08.2021
- Pre delivery inspection the Vehicle and resolve the issues
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Education
Industrial Training Institute - Mechanical Engineering
Government Industrial Training Institute (Pettai)
Tirunelveli06-2019
SSLC -
Schaffter Higher Secondary School
Tirunelveli04-2016
Skills
- Vehicle inspection
- Equipment maintenance
- Technical troubleshooting
- Diagnostic testing
- Issue resolving
- Team leadership
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Accomplishments
- Received TPM certified award for both KTM Nagercoil & Marthandam branch during my service
Timeline
Service Manager
Athen KTM
05.2023 - 03.2025
Branch Incharge
Susee Bajaj
09.2021 - 03.2023
Technician
Hero Vijay Bikes
03.2019 - 08.2021
Industrial Training Institute - Mechanical Engineering
Government Industrial Training Institute (Pettai)
SSLC -
Schaffter Higher Secondary School