Subramanian S

I have been responsible for managing all phases of the Canada supply chain management, partnering with stakeholders for premium vendors. With my expertise on the role, I have contributed for the following:

• Experience in Doc writing for WBR, MBR, 5-why analysis, SOP development
• On-boarded dashboards for procurement decisions, inventory management, deals suggestion, keyword suggestions, FT quick fix by partnering with BA team which resulted to 3.88 HC savings
• Launched multiple automations to enhance the buying decisions in detail page, to reduce manual efforts and quality improvement which resulted to 3.75 HC savings for RBS
• On boarded new SOPs to support vendor account management, merchandising management (Graphics creation for banner) by partnering with retail stakeholders which enhanced the vendor's experience by eliminating 0.74 HC savings for CSM team
• Managing a team of 19 leads and trained them across 45+ SOPs including selection, conversion, traffic, availability, marketing to on-board on team
• Initiated promotion audits during deal events by partnering with stakeholders which helped to save a potential revenue loss of $13.8M on 2023
• Identified potential upstream defect elimination project on vendor escalation which helped to save revenue loss of $15M
• Identified a green belt project on chargeback defects for vendors which can bring a potential benefit of $12M savings YOY by eliminating repeated ASINs defects (On progress, completed three phases till date)
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Data oriented approach

• Audit chats (Live, Recorded and Remote) and score them on defined template for a team of 35 Associates and Senior associates on a weekly basis.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.
• Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Developed and maintained quality assurance procedure documentation.
• Monitored KPIs to proactively address bottlenecks and quality issues.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Conduct & attend weekly calibration session with
  team managers and their respective TL's to make
  them effective on the process.
• Weekly calibrations will be conducted globally by
  client where the weekly reports and analyzed data will
  be shared to show organization improvement and to
  maintain quality standards.
• Moved to take additional responsibilities as assigned.
• Conducting a huddle session for the entire process
  whenever there's a process update from the
  client's end.