SUBRAMANYA K
Bangalore
Summary
To work in an organization that believe in twin principles of team work as I have the competence, Conviction & the commitment to deliver the best in work and services and eventually to be in the respectable position in the department / organization. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2
2
years of professional experience
Work History
Customer Representative Executive
Tata Capital
Bangalore
12.2023 - Current
- Responded to customer inquiries via phone, email and chat.
- Provided product and service information to customers.
- Developed positive relationships with customers through friendly interactions.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Process Executive
Star Power Technology
03.2022 - 11.2023
- Login the files with Representative Banks
- Communication with Customer around 20 to 30 People Daily
- Maintaining the Excel & MIS
- Clearing & Raising the Query with Email & chat process
Education
BCA -
Vidyavahini First Grade College Tumkur
01.2022
PUC -
SJR College
01.2017
SSLC -
Kiran English High school
01.2015
Skills
- Customer service excellence
- Positive and professional
- Problem Resolution
- Product Sales
- Customer Relationship Management (CRM)
- High-energy attitude
- EMAIL & CHAT PROCESS
- [Product or Service] support
Personal Information
- Father's Name: KRISHNAPPA
- Date of Birth: 03/24/1999
- Gender: MALE
- Nationality: INDIAN
- Marital Status: SINGLE
Languages
- KANNADA
- ENGLISH
- TELUGU
Disclaimer
I hereby declare that the details mentioned above are true to the best of my Knowledge and belief.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Timeline
Customer Representative Executive
Tata Capital
12.2023 - Current
Process Executive
Star Power Technology
03.2022 - 11.2023
BCA -
Vidyavahini First Grade College Tumkur
PUC -
SJR College
SSLC -
Kiran English High school
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