Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Subramanyam Thulasi

Technical Support
HYDARABAD

Summary

Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Expertise in Windows operating systems and Linux environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Technical Support Engineer

Cognizant
HYDARABAD
03.2022 - 03.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Monitored systems in operation and quickly troubleshot errors.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Collaborated with outside departments to implement system-wide improvements.

Technical Support Engineer

Interglobe Aviation Limited
HYDARABAD
01.2020 - 11.2021
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Gathered trend data from customer calls and interactions.
  • Performed root cause analysis of reported issues to enact corrections.

Education

BSC Computer - Computer Science

SRNB Degree Collage
Guntur
08.2013 - 11.2016

Skills

    Software Debugging

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Engineer

Cognizant
03.2022 - 03.2023

Technical Support Engineer

Interglobe Aviation Limited
01.2020 - 11.2021

BSC Computer - Computer Science

SRNB Degree Collage
08.2013 - 11.2016
Subramanyam ThulasiTechnical Support