Microsoft Office
Subramoniam Madhavanpillai
Project Manager
Chennai
Summary
Resourceful Project Manager with 7.5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, budget and financial management. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Project Manager, Client Services
SGS & Co
Chennai
09.2022 - Current
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Identified plans and resources required to meet project goals and objectives.
Client Services Coordinator
Schawk India Private Limited
Chennai
03.2016 - 09.2022
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Data Conversion Operator
TNQ Books & Journals
Chennai
10.2012 - 02.2016
- Developed professional working relationships with other employees by using effective communication and active listening skills.
- Tested software applications and systems to identify enhancement opportunities.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
Education
B.TECH - Information Technology
KNSK College Of Engineering And Technology
Nagercoil, India 09.2007 - 04.2011
Higher Secondary Certificate - Mathematics And Computer Science
SMRV Higher Secondary School
Nagercoil, India 04.2005 - 03.2007
Secondary School Certificate -
SMRV Higher Secondary School
Nagercoil, India 04.2004 - 03.2005
Skills
Project planning and development
undefinedAccomplishments
- Saved the company a big amount of money and time by implementing a successful productivity improvement plan.
- Increased company revenue by standardizing the invoice process
- Improved customer satisfaction ratings by implementing RFT rule and On time delivery.
- Achieved KPI through effectively helping with the team to meet the SLA.
- Supervised team of 18 staff members.
- Used Microsoft Excel to maintain daily reports and monthly invoice process.
- Collaborated with different team members to understand different client needs and project knowledge
Software
SAP
Certification
.NET
Interests
Books
Cricket
Football
Wrestling
Internet
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Project Manager, Client Services
SGS & Co
09.2022 - Current
Client Services Coordinator
Schawk India Private Limited
03.2016 - 09.2022
Data Conversion Operator
TNQ Books & Journals
10.2012 - 02.2016
.NET
07-2011
B.TECH - Information Technology
KNSK College Of Engineering And Technology
09.2007 - 04.2011
Higher Secondary Certificate - Mathematics And Computer Science
SMRV Higher Secondary School
04.2005 - 03.2007
Secondary School Certificate -
SMRV Higher Secondary School
04.2004 - 03.2005
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