SUBRATA MAJUMDAR
Jharsuguda
Summary
Experienced in customer service management with a focus on dining environments, demonstrating strong communication and problem-solving skills. Successfully trained staff in fine-dining protocols, enhancing team performance and guest satisfaction. Proven ability to handle complaints effectively while maintaining quality control and food safety standards. Knowledgeable in menu recommendations and upselling techniques, contributing to improved dining experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head Waiter
P&O Cruises
01.2009 - Current
- Achieved top satisfaction ratings by consistently delivering exceptional guest service across multiple voyages.
- Increased onboard dining revenue by 20% through personalized upselling techniques.
- Led diverse waitstaff team, enhancing service efficiency with targeted training and coordination.
- Implemented new dining protocols to improve service speed and table turnover while maintaining quality.
- Received commendations from management and guests for professionalism and attention to detail during peak periods.
Team Leader
HOLIDAY INN RESORT
Goa
10.2007 - 12.2008
- Ensured adherence to service standards for food and beverage delivery.
- Maintained restaurant ambiance and table culture consistently.
- Upheld hygiene standards in all areas, including back of house.
- Recommended menu and service procedure changes based on guest feedback.
- Managed inventory of service utensils to optimize resources.
- Guided subordinates to enhance performance through training and support.
- Cultivated strong relationships with kitchen and stewarding staff for seamless operations.
- Analyzed sales data to inform budgeting strategies as directed by H.O.D.
Guest Service Associate
Club Mahindra
Goa
10.2005 - 09.2007
- Set up the restaurant with the required mise-en-place for efficient service delivery.
- Provided exceptional guest service by taking orders according to hotel standards.
- Analyzed sales data to target budget goals and maximize upselling opportunities.
- Maintained inventory levels and ensured proper stock management within the restaurant..
- Participated in all briefings and training sessions conducted by senior staff.
Education
Diploma - Hotel Management, Catering Technology & Applied Nutrition
SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT
KOLKATAclass 10th -
H.S.E Odisha
Jharsugudaclass 12th -
C.H.S.E Odisha
JharsugudaSkills
- Customer service management
- Goal setting
- Excellent communication
- Dining customer service
- Self motivation
- Staff training
- Teamwork
- Problem-solving abilities
- Team building
- Fine-dining expertise
- Food presentation
- Complaint handling
- Menu recommendations
- Food safety
- Customer service
- Menu knowledge
- Team leadership
- Conflict resolution
- Training development
- Inventory management
- Time management
- Quality control
- Attention to detail
- Effective communication
- Problem solving
- Cool under pressure
- Detail-oriented
- Guest service focus with strong interpersonal skills
- Upselling techniques
Industrial Exposure
- Head Waiter, P&O Cruises, 01/01/09, Present
- Team Leader, Holiday Inn Resort, Goa, 10/01/07, 12/31/08
- Guest Service Associate, Club Mahindra, Goa, 10/01/05, 09/30/07
- Hotel Operational Trainee, Fort Radisson Kolkata, 10/01/04, 04/30/05
- Industrial Trainee, Holiday Inn Resort, Goa, 10/01/03, 02/29/04
Academic Details
H.S.E Odisha, C.H.S.E Odisha, Diploma in Hotel Management, Catering Technology & Applied Nutrition, Subhas Bose Institute of Hotel Management, Kolkata
Specialization
- STCW 95, Elementary First Aid, Personal Survival Techniques, Security Awareness, Fire Prevention and Fire Fighting, Personal Safety and Social Responsibilities
- PSCRB, Naval Maritime Academy, Mumbai, India
- Foundation Certificate in Food Safety Level-2, Chartered Institute of Environmental Health, United Kingdom
- Certificate in Food Safety Level-3, Highfield Qualifications, United Kingdom
- Certificate in Food Allergen Management, Highfield Qualifications, United Kingdom
- Crisis Management and Human Behavior
- C.P.R (Cardio Pulmonary Resuscitation), Nightingales Life Saving Services, Bangalore
- Computer Application, 1 year
Indian Cdc Details
MUM 352716, Mumbai, India, 12/20/18, 12/19/28, 09HL2378
Uk Cdc Details
DB00057782, RSS, 01/06/09
Languages
- English
- Hindi
- Bengali
- Oriya
- Konkani
Personal Qualities
- Calm
- Communicator
- Take responsibility
- Logical
- Dedicated to the profession
- Confident
Personal Information
- Height: 168 CMS
- Weight: 82 kg
- Passport Number: Z 3766359
- Passport Date Of Issue: 05/15/17
- Passport Expiry Date: 05/14/27
- Father's Name: Mr. B.N. Majumdar
- Date of Birth: 07/01/82
- Gender: Male
- Nationality: Indian
- Religion: Hinduism
Certification
- Food Safety Level 2
- Supervisory Food Safety Level 3
- Food Allergen Management Level 3
- Crisis Management and Human Behavior
- Managing Integrated Pest Control Level 3
- PSCRB
- PST
- FPFF
- Elementary first aid
- Security training with security duties
- Personal Safety and Social Responsibilities
Languages
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Head Waiter
P&O Cruises
01.2009 - Current
Team Leader
HOLIDAY INN RESORT
10.2007 - 12.2008
Guest Service Associate
Club Mahindra
10.2005 - 09.2007
Diploma - Hotel Management, Catering Technology & Applied Nutrition
SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT
class 10th -
H.S.E Odisha
class 12th -
C.H.S.E Odisha
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