Subrata Mohanta

🌟 Service Management Professional | Customer Experience Advocate | Process Improvement Enthusiast

With 2.5 years of hands-on experience in Service Management, I specialize in enhancing operational efficiency and delivering exceptional customer experiences. My journey has equipped me with a strong foundation in service delivery, stakeholder engagement, and process optimization.

Throughout my career, I have successfully collaborated with cross-functional teams to streamline processes and implement best practices, resulting in increased customer satisfaction and reduced operational costs. I am passionate about leveraging data-driven insights to identify opportunities for improvement and drive strategic initiatives.

💡 My Approach: I believe that effective service management is not just about maintaining systems, but about fostering relationships and creating value for customers. I am committed to continuous learning and staying updated with industry trends to ensure that I contribute meaningfully to my organization. Results-driven Service Management Analyst with solid background in IT service management and process improvement. Possess strong skills in analyzing service operations, identifying inefficiencies, and implementing strategic solutions to enhance productivity. Demonstrated ability to manage multiple projects simultaneously while maintaining high standards of performance. Proven track record of boosting operational efficiency and improving service delivery by leveraging deep understanding of ITIL framework.

Microsoft SQL server 2022 (LinkedIn - 2023)

Certified in designing, developing and implementing SQL Server databases.

Microsoft Azure 900 (Microsoft - 2022)

Gained broad understanding of cloud computing, it's principles, service models (SaaS, PaaS, IaaS) and deployment models (Public, Private, Hybrid). Understood the overview of MS Azure Services (Azure Virtual Machines, Azure Storage and Azure Virtual Network).

Microsoft Data Platform 900 (Microsoft - 2023)

Gained broad understanding in Azure data services, and analytics.

Accenture Stream Training Accenture Training Center • 2021 • Learned Power BI, Scripting and Excel with Macros

Analysis and building reports with the help of Power BI and Scripting.