SUBRATA NATH
Mumbai
Summary
Experienced in engaging customers, providing tailored advice, and ensuring seamless shopping experience. Known for maintaining positive attitude and thriving in fast-paced environments. Quick to learn and adapt to new products and sales techniques.
Overview
11
11
years of professional experience
Work History
Guest Service Supervisor
Signature Groups of Hotels
Dubai, UAE
11.2023 - Current
- Plans, organizes and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements.
- Meets with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events.
- Upselling & Cross selling rooms, luxurious suites, F&B Package and Tour Package.
- Promote a positive change management environment by influencing the adoption of operational initiatives.
- Owns the suite guest experience and program by ensuring that all suite and VIP guests are provided with the highest level of personalised service.
Sales Specialist
Effy Jewelry
Miami, USA
02.2023 - 08.2023
- Greet and assist customers in a friendly and professional manner.
- Assist customers to choose jewelry pieces based on preferences, occasions, and budget.
- Demonstrating in-depth product knowledge to educate customers on materials, styles, and prices.
- Achieve individual and team sales targets.
- Handle transactions accurately (cash, card, and other payment methods).
- Promote special offers, new collections, and loyalty programs.
- Attending product training and staying informed on the latest jewellery trends and styles.
- Maintain the visual merchandising standards of the store, ensuring jewelry displays are attractive and well-organized.
- Participating in inventory counts and recordkeeping.
Front Office Supervisor cum Night In-charge
Al Badayer Retreat
Sharjah, UAE
10.2020 - 07.2022
- Personally, resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible, always with a margin for flexibility.
- Supervise daily shift process, ensuring all team members adhere to standard operating procedures.
- Run the end-of-day process and make reports.
Receptionist cum Night Auditor
Wahaj Boulevard Hotel
Mahboula, Kuwait
10.2019 - 09.2020
- Supervise the efficient operations of the front
office, including VIP check-in and check-out
procedures. - Posts room charges and taxes to guest accounts.
- To verify that all charges posted from the POS
software, all outlet software had reached the
correct guest folios and were not missing.
Front Office Executive
Hotel Yogi Executive
Mumbai, India
08.2016 - 09.2019
- Greet, check-in and check-outs guests and settle guest accounts while ensuring all service standards are followed.
- Coordinate with the sales and marketing team to ensure maximum sales of the hotel room.
- Perform bookkeeping, reservations and clerical duties.
- Maintained office supplies inventory, ordered new supplies as needed, keeping the office well-stocked.
- Maintained organised calendar covering team meetings, trips and appointments.
Front Office Job Trainee
Lalitha Mahal Palace Hotel
Mysuru, India
07.2015 - 07.2016
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
Education
Master of Business Administration (MBA) - Marketing Management
Jaipur National University
India01-2022
Bachelor of Arts (BA) - Arts & Humanities
Tripura University (Government Degree College Kanchanpur)
Kanchanpur, India01-2017
Diploma in Hotel Front Office Operation - General
Ashok Institute of Hospitality & Tourism Management
01-2016
12th Higher Secondary (HSSC) - General
Tripura Board of Secondary Education (Kanchanpur Class XII School)
Kanchanpur, India01-2013
Diploma in Computer Application (DCA) -
Information Technology Training Institute (ITTI)
01-2013
10th Secondary (SSC) - General
Tripura Board of Secondary Education (Kanchanpur Class XII School)
Kanchanpur, India01-2011
Skills
- Communications
- Customer service
- Event planning
- Upselling techniques
- Team leadership
- Sales strategy
- Teamwork
- Leadership
- Creativity
- Organization
- Computer Fundamentals
- Windows
- Dos
- MS Word
- MS Excel
- MS Power Point
- Client relationship management
- Staff training
Custom Section
4, Pfizer
Personal Information
Visa: USA C1D
Hobbies and Interests
- Traveling
- Photography
- Reading
- Music
Language Skill
English
Proficient
C2
Timeline
Guest Service Supervisor
Signature Groups of Hotels
11.2023 - Current
Sales Specialist
Effy Jewelry
02.2023 - 08.2023
Front Office Supervisor cum Night In-charge
Al Badayer Retreat
10.2020 - 07.2022
Receptionist cum Night Auditor
Wahaj Boulevard Hotel
10.2019 - 09.2020
Front Office Executive
Hotel Yogi Executive
08.2016 - 09.2019
Front Office Job Trainee
Lalitha Mahal Palace Hotel
07.2015 - 07.2016
Master of Business Administration (MBA) - Marketing Management
Jaipur National University
Bachelor of Arts (BA) - Arts & Humanities
Tripura University (Government Degree College Kanchanpur)
Diploma in Hotel Front Office Operation - General
Ashok Institute of Hospitality & Tourism Management
12th Higher Secondary (HSSC) - General
Tripura Board of Secondary Education (Kanchanpur Class XII School)
Diploma in Computer Application (DCA) -
Information Technology Training Institute (ITTI)
10th Secondary (SSC) - General
Tripura Board of Secondary Education (Kanchanpur Class XII School)