Subrata Panda

In my present role, I primarily focus on the following domains::

Subject Matter Expert - Cloud Security::

• Provide expert guidance and recommendations to customers on designing, deploying, and managing secure cloud environments.

• Analyze cloud-based solutions' architecture and design to identify security risks and vulnerabilities,proposing solutions while maintaining performance.

• Develop and implement comprehensive cloud security strategies aligning with goals, risk tolerance,and compliance requirements.

• Define and enforce security controls, policies, and best practices tailored to cloud environments.

• Conduct risk and vulnerability assessments, recommend mitigation strategies, and implement security tools for enhanced cloud security.

• Deliver training to internal teams and stakeholders, promoting cloud security best practices and a security-conscious culture.

Account Management:

• Cultivate strong client relationships, serving as the main point of contact for service-related inquiries and concerns.

• Develop strategic account plans, aligning with client objectives and collaborating with internal teams for effective service delivery.

• Identify client needs and propose solutions, overseeing service quality and prompt issue resolution.

• Explore cross-selling and upselling opportunities, contributing to contract negotiations, renewals, and amendments.

• Monitor service progress, ensuring adherence to quality standards and client satisfaction.

• Collaborate with internal teams for coordinated and effective service delivery.

• Developed and implemented resilient technical solutions in both private and public cloud environments, ensuring alignment with architectural governance and security framework, and guaranteeing the stability and availability of business applications.

• Designed and executed security architecture and threat modeling to protect sensitive data and mitigate potential risks.

• Formulated technology strategies, roadmaps, and visions for initiatives within the business area, driving innovation and efficiency.

• Led customer proof of concept projects and evaluated requests for proposal (RFP) and requests for information (RFI) to provide comprehensive solutions to clients.

• Actively participated in demand forums to prioritize backlog and allocate resources effectively.

• Mentored and supported team members, fostering a collaborative and high-performing work environment.

• Designed and built intricate contact center solutions for BOA

• Managed technical delivery, facilitated business transitions, and conducted comprehensive onboarding processes.

• Orchestrated server and platform decommissioning initiatives.

• Crafted comprehensive responses to intricate Request for Proposals (RFPs) and conducted compelling technical and sales-oriented presentations to both business partners and senior stakeholders at the customer's end
• Tailored and produced customized white papers showcasing our distinct advantages over competitors within the same technology and services domain
• Skillfully promoted and positioned Avaya's technical and business offerings in sizeable business prospects, leveraging the strength of our solutions
• Formulated high-level solution documents that succinctly captured the essence of our offerings
• Produced quotes for clients and collaborated with the Accounts team through the utilization of the
• Avaya Solution Designer tool.

• Providing crucial assistance to different businesses in managing their offshore contact center operations
• My responsibilities included the administration of Avaya Communication Manager and its associated components such as NICE call recorder, Audix Voice Messaging solution, and CMS reporting solution
• Furthermore, I undertook the responsibility of backing up recordings, configurations, and reporting data, ensuring the integrity and availability of essential information.

• I managed the creation and removal of extensions for clients within the Avaya PBX system while being employed as a Remote Support Engineer specializing in facilitating MAC (Moves, Adds, Changes) operations for DuPont.

• Served as an on-, Contact Center and customer support engineer, overseeing the upkeep of the Avaya PBX system along with associated components including CMS, NICE call recording, and Audix Voice Messaging.