Subrata Rana

• Domain - Financial Data Analysis
• Brought people together to form motivated teams by creating empowering environments to work in and deliver successfully.
• Monitored project progress against key performance indicators, adjusting strategies to meet objectives.
• Prioritized high-value tasks by understanding team cultures and assigning projects based on skills and knowledge.
• Facilitated training sessions for customer service teams, equipping them with in-depth product knowledge.
• Led cross-functional teams in the development of new products
• Developed detailed project timelines and milestones, monitoring progress to guarantee timely delivery of products.
• Fostered a culture of continuous improvement among crew members through training and development initiatives.

As an SDL (Security Deployment Lead), responsibilities included:

• Training all associates in the relationship on customer specific security requirements.
• Monitoring deployment of security procedures within the relationship.
• Tracking security awareness/ training status of the associates in the relationship.
• Conducting spot checks on security processes for the relationship.

• Domain - Telecom
• Analysed project outcomes, conducting post-implementation reviews to identify lessons learned and best practices.
• Spearheaded initiatives to improve project management processes.
• Streamlined communication channels between project teams and external partners, improving coordination and project cohesiveness.
• Facilitated training sessions for customer service teams, equipping them with in-depth product knowledge.
• Developed detailed project timelines and milestones, monitoring progress to guarantee timely delivery of products.

• Domain - Telecom
• Monitored industry regulations to ensure compliance in all financial reporting and analysis.
• Supported audit processes by providing detailed supporting documentation and analysis.
• Conducting audits & risk assessments of the contracts entered & agreed by customers of an UK based Telecom company.
• Developing audit plans & procedures to ensure effective audit coverage.
• Preparing & presenting transcript audit reports including findings, recommendations & action plans.
• Various compliance monitoring & reporting.

• Domain - Telecom
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled billing and payment issues by following guidelines and resolving disputes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Trained new personnel regarding company operations, policies and services.