Subrata Roy

My job role includes handling customer and client complains solving the issue with the BOL and POD also providing solutions accordingly also escalating issue by raising problem tickets also following up on them with supervisor and managers for US customers.

• Job role includes handling export and import shipments
• Providing support for import documents to CHA and line/NVOCC/consolidator (commercial invoice, packing list, line KYC,cfs KYC, authority letter, SB copy, measurement copy for LCL shipment, checklist draft BL, SB Copy, BOE copy, booking confirmation copy and carting details)
• Following up through mail and call with shipper, consignee, agent, CHA and liner for carrying our smooth operations
• As per the requirement of the customer need to release HBL and MBL from the liner.
• Handling complains like delays, problem in loading handling multiple issue with shipment and paperwork escalation it with the shipping lines and also informing managers about the issue ensuring transparency.

• My Role was to coordinate for booking confirmation from the liner and share container-releasing Container Release Order, transport documents (submitting SI, providing MBL, placing booking with the liner and telex release process) and handling export documents coordinating with the shipper and liner /NVOCC to meet the scheduled shipment deadline, raising disputes with the line over invoice
• Providing export documents ( packing list, commercial invoice, SB copy and VGM) to NVOCC

• IGM filing and updating in CFS system (I logics system)
• Maintained the documentation check and verification include Shipping bill, Bill of Entry, Bill of Lading, invoice clearance, Form 13, packing list for container movement in port
• Filing DPD (Direct Port Delivery) movement and data are given from shipping line for easy movement of import cargo from port to CFS and check the necessary changes done by the customer, shipping line or change of terminals
• Dealt with difficult customers and providing necessary assistance for smooth operations in CFS
• Assisted and inspected the import container check with customs officers for inspection of suspicion cargo
• Handled the smooth working and movement of containers in a yard
• Prepared daily reports for the export container, import container, Empty container and hazardous container also keeping an update of auction containers in MS Excel using( V Lookup, H lookup and Pivot Table)

• Conversion of the foreign vessel to the coastal vessel for coastal movement the conversion process take to DG shipping by filling the details in the form
• Calculation of the amount of fuel used by the vessel
• Preparing the daily report for the vessel under the charter includes a port of loading, the status of the vessel, fuel consumption per day, port of discharge and port agent assigned
• Submitting the freight rate per ton to brokers after voyage calculation for the further materialization of shipment
• Arranging the necessary information about the port includes draft level berth preference for the availability of equipment for loading and loading, assenting agents about necessary supplies needed in the vessel